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I'm having issues trying to import or see the products and i can't open a ticket.
Hello and thanks for using VelvetShip. I am sorry to hear that you are having trouble with our import process. We are here 24x7 to support you at support@velvetship.app. Please reach out and we will happily resolve the issue for you. We'd love to learn about the challenges you faced when creating a ticket so we can make sure it does not happy to anyone else.
It was fantastic until I started getting. 404 page which is preventing me from processing through orders.
Thank you for your review. This was a temporary issue caused by an upstream cloud provider and the issue has been resolved. Please contact use at support@velvetship.app so that we can help you directly if needed!
I previously left a negative review, That's because I didn't realize my error. This company is amazing and was quick to help me walk through it. Thank you So much!
Hi Juniper Jenn, I apologize to hear that you had a negative experience. It seems this is a misunderstanding about how the app worked, and I am hopeful that we can track down the problem to hopefully earn your five star review! Please contact support@velvetship.app with your order number to ensure we get it resolved!
the app is very good and all but your paying more for the items then if you were to buy off adam eve site itself.
with that being said why would someone buy off of you when they could buy it from your competitor for a lot cheaper
Thank you for your review. This may be a misunderstanding in how our pricing works. Our app catalog offers store owners significant discounts over retail pricing. We'll contact you directly to clarify any confusion and hope that you will reconsider this negative rating.
Working good so far. The most easy dropshipping app that I have used so far, and I have used alot. Will follow up in the future., owner @ Nightoy.com
Thank you so much for your glowing review! Our team is standing by if you run into any issues!
Easy to setup, great customer service! It's been steady passive income! They take care of everything!
Great App so far, had a couple issues but they were quick to address.
Thank you for your feedback. We think this was a temporary issue and has now been fixed by our developers. We'd love to work with you to ensure the fix has solved your problem if you can please contact our support team at: support@velvetship.app. Thank you!
It was working fine, but now I receive an error when trying to view the app. All I want to do is view and possibly add more products, but I'm thinking of removing this app and trying a different one.
Thank you for your feedback. We believe this error was a temporary issue that was specific to your browser or cookies settings. This problem has since been patched by our developers. Please contact our support team at support@velvetship.app and we can help troubleshoot!
it worked at first, but I was unable to import any products. The support was quickly responsive and fixed my issue.
I am glad to hear the issue was resolved. This particular problem was due to a store configuration issue that we a quick and easy fix!
IN LOVE WITH THIS APP..it was so easy to load and I am excited about it!
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Thank you so much for your review! We are glad that your experience has been smooth in getting up and running. Please contact our support team if you have any trouble or questions along the way. We are here to help!