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I'm having issues trying to import or see the products and i can't open a ticket.
Hello and thanks for using VelvetShip. I am sorry to hear that you are having trouble with our import process. We are here 24x7 to support you at support@velvetship.app. Please reach out and we will happily resolve the issue for you. We'd love to learn about the challenges you faced when creating a ticket so we can make sure it does not happy to anyone else.
It was fantastic until I started getting. 404 page which is preventing me from processing through orders.
Thank you for your review. This was a temporary issue caused by an upstream cloud provider and the issue has been resolved. Please contact use at support@velvetship.app so that we can help you directly if needed!
the app is very good and all but your paying more for the items then if you were to buy off adam eve site itself.
with that being said why would someone buy off of you when they could buy it from your competitor for a lot cheaper
Thank you for your review. This may be a misunderstanding in how our pricing works. Our app catalog offers store owners significant discounts over retail pricing. We'll contact you directly to clarify any confusion and hope that you will reconsider this negative rating.
Had issues at every step of the way, including my card being charged 37 times for a single order, a few orders never getting processed, and discrepancies with item quantities being sent. I held out and wanted to give this a good review, but it just didn't work out.
Thank you for submitting your review. This customer was gracious enough to work with our support team in troubleshooting some initial problems with the app that have since been corrected. We have spent an enormous amount of time and energy with our development team to ensure that these issues have all been fixed.
We have also implemented live chat support in the app assist customers with problems as they occur. We are committed to the continuous improvement of our app and thankful to the customer for helping improve the app for other store owners.