AW Store Locator

Given the other reviews are all 5 stars I am not sure what has gone wrong here but this is the worst experience I have had with a Shopify app in over a decade of using Shopify.

1. I was not given a 7 day free trial as advertised.

2. There is no instruction of how to embed the store locator on a Shopify page.

3. I can’t see any option to change map colour as stated in the description. The layout is not the same as the screenshots here.

4. The support tab does not load properly making it inaccessible.

5. Two emails to support remain unanswered after 5 days.

6. Other reviews mention support via WhatsApp which does not work on my laptop and having to download an app for support is a very poor user experience.

I have seen stores using this app effectively and it looks like it should be a great app but sadly the instructions are lacking and the support seems to have disappeared.