Advanced Cash on Delivery , 126 avis
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not accepting payments on my store.
Hey, thanks for reaching out. We'd love to know more about your issues regarding accepting payments on your store. Feel free to reach out to our authenticated support here: https://shopify.link/Dmdz - Dirk, Shopify Support
The COD option, completely disappears with this app, please fix this bug.
Hi, there!
Thank you for taking the time to leave a review.
I understand the Cash on Delivery option disappears. You'll want to ensure that you have rates set up within Advanced Cash on Delivery and Settings > Shipping in your Shopify admin. This ensures the buyer will be shown the relevant payment options depending on the shipping rate they choose at checkout.
Additionally, you can reach out to our support team through the Shopify Help Center (https://shopify.link/vRnL) so we can take a closer look into this issue for you. I hope this helps! -Victoria, Shopify Support.
Worst app ever, doesnt open on safari, firefox anything
Hi, there!
Thanks for taking the time to share your review. We're sorry to hear the app has not met your needs.
Could you ensure that both the app and your device are up-to-date? If this does not help resolve the issue, I encourage you to connect with our team through the Shopify Help Center (https://shopify.link/vRnL) for further troubleshooting. -Victoria, Shopify Support.
My COD payment option has disappeared.
Thanks for reaching out and providing this information. We'd love to know more about your issues regarding the COD option disappearing. Please feel free to reach out to our authenticated support here: )https://shopify.link/Dmdz) -Emily, Shopify Support
Worst service and worst app. The different fees for COD based on order price does not work. COD option vanishes altogether.
Hey! We appreciate your feedback. We would be happy to look into this further. Our live support can be reached here: https://shopify.link/WJna
Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. - Dirk
Lot of glitches in the app, basically when you setup you cannot save the changes so I dont know why does this app even exist as its not useable
Thank you for your review and feedback! I recommend uninstalling the app and reinstalling it. This should allow for a new connection and for your information to save when you input it. -Emily, Shopify Support
not working
Thank you for sharing your review with us. Please connect with us directly (https://shopify.link/vRnL) and we'd be glad to address your concerns with further troubleshooting. -Olivia, Shopify Support
Not Working for Us, Tried a few methods mentioned in other Reviews but nothing is working for us, actually after activation of this app, COD option all together not coming on Check-out page.
Tried Deactivation of Pre-Paid payment gateway but not working for us!
Thank you for reaching out to us. We would be glad to investigate this further with you and encourage you to connect with our Support team (https://shopify.link/vRnL) so we can do so. -Olivia, Shopify Support
Highly Usable App ! Keeps crashing and does not even open. How do I do settings when the app doesnt even open? Please setup a Meeting to sort this issue. I have 2 stores
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Advanced Cash on Delivery app. If you haven't done so already, I'd encourage you to confirm that both your device and app are up to date to see if this helps to resolve. If after giving that a try the issue persists, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Hello ! I have installed COD on my checkout page and have kept every setting to default but yet, when i enter the address and pin code/postal code, the COD option vanishes from the page. This has been happening constantly. Please help !
Hi! This may happen when rates created on the Advanced Cash on Delivery app didn't properly register with the system. A possible fix for this would be to:
1. Open the Advanced Cash on Delivery app.
2. Choose “No extra fee associated with Cash on Delivery” option and click on “Save”.
3. Choose “Create new Cash on Delivery shipping rates” and click on “Save”.
If after the above steps the issue still persists, please contact our team: https://shopify.link/qLKl so that we can investigate and troubleshoot this further with you. Thanks! -Kimi, Shopify Support