Advanced Cash on Delivery , 106 avaliações

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Advanced Cash on Delivery app. If you haven't done so already, I'd encourage you to confirm that both your device and app are up to date to see if this helps to resolve. If after giving that a try the issue persists, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support

Hey, there! Thanks for reviewing our app. We would love to help you with the issue you're experiencing. Could you please perform the following troubleshooting steps to attempt to fix it?

-Clear the cookies and cache of your browser (https://shopify.link/nWZD)
-Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
-Ensure the web browser (https://shopify.link/3zvN) is up to date (https://shopify.link/ynwg) on the latest version.
-Try another device, such as another computer or mobile phone.
-Try the Shopify mobile app.
-Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
-Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

If none of these fix the issue, please visit our Help Center (https://shopify.link/WJna) to create a support ticket so we can investigate. -Summer, Shopify Support

Thank you for your review and feedback. I recommend uninstalling the app and reinstalling it and/or trying on a different browser or device. If you are still experiencing issues, please contact our Support Team (https://shopify.link/qL3P). -Emily, Shopify Support

Hi, there. Thank you for taking the time to leave us a review, and explaining this issue. We'd love to take the time to help you resolve things. Please, reach out to our Help Center using this link (https://shopify.link/vRnL), and speak with our AI Chat Assistant to be connected with an advisor. -Imogen, Shopify Support

Hi - this sounds like we may need to do some troubleshooting. Can you please reach out to our support team for this. Our live support can be reached here: https://shopify.link/mLA Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!  -Ivy

Hi, there! Thank you for leaving a review, and I'm sorry to hear you didn't have a positive experience with our app. If you're running into any issues that you'd like assistance with, you can contact us here (https://bit.ly/2AWw5VA). - Greta, Shopify Support

Hi, there! We would be happy to assist you through live chat and take a closer look at your account. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. -Emily, Shopify Support

Thank you for taking the time and bringing this to our attention. If the app is stuck on loading or crashing, then it could be due to certain browser settings. We'd recommend checking to make sure that third-party cookies (https://shopify.link/dpjy) is enabled and to allow website tracking (https://shopify.link/7G84') as this is required for many of the integrations on Shopify. Should the issue continue to persist after reviewing the browser settings, then we'd be happy to further assist you through live chat and take a closer look at your account. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. Cheers. -Elias, Shopify Support

Hi, there! If the COD payment method isn't showing up at checkout, this can sometimes occur when both Advanced Cash on Delivery and other payment methods are active at the same time. To resolve this, please ensure that the shipping rates you set up with the app are also available under 'Settings > Shipping and delivery". If you need any help, you can always reach out to our team: bit.ly/2AWw5VA. -Sophia, Shopify Support