Advanced Cash on Delivery , 126 avaliações

We use this app to handle our COD orders but this app is not working to restrict the COD orders as we do not accept cod orders for above 5k Max order value. And try to contact them but no support is available.

I've been using this app since 2016 with no issues but recently I deactivated it for a week because I was accepting only prepaid payments for that period. Now I want to reactivate it again so I went to the app but there's no "Reactivate' button (there was a 'Deactivate' button when I deactivated it a week ago) and there's a highlighted message, "Cash on Delivery has not been activated. You should activate the new Cash on Delivery payment method to make it available to your customers on checkout. You can reactivate it by choosing 'Cash on Delivery' from your 'Alternative payments' settings.'" So I went to 'Alternative payments' settings but there's no 'Cash on Delivery' option. At this point, I contacted support (this app is Shopify-owned) and they emailed back with step by step instructions to activate 'Cash on Delivery' in manual payment settings. I explained with screenshots that I want to activate 'Advanced Cash on Delivery for India' app and not the 'Cash on Delivery' in manual payment settings as those are two different things—the former comes with features like Cash on Delivery availability checker, Order subtotal limit and Postal codes which the latter does not have.
Support replied back, "Those steps I provided you will allow this to be activated, even though in the Payment providers settings there isn't the option for the specific app, activating the payment option using "Cash on delivery (COD)" will allow the app to work on your store."
Even though I clearly remember this wasn't so when I first got the app back in 2016, I followed her instructions thinking maybe they changed the activation process. After I activated 'Cash on Delivery' in manual payment settings, I went to 'Advanced Cash on Delivery for India' app and there's a highlighted message, "Deactivate existing ‘Cash on Delivery (COD)’. You should deactivate the existing ‘Cash on Delivery (COD)’ manual payment method which is currently enabled in your payment settings." Below it, another highlighted message, "Cash on Delivery has not been activated. You should activate the new Cash on Delivery payment method to make it available to your customers on checkout. You can reactivate it by choosing 'Cash on Delivery' from your 'Alternative payments' settings."
It's really frustrating because I need this app to be up and working like before but support is unhelpful and has no idea how this app even works. Shopify is unnecessarily overcomplicating such a simple thing. Please fix it.

It used to work well. Now it is accepting orders more than the set amount in the settings causing unnecessary confusion for the customers and store owner. A lot of people complaining for a long time but zero action from Shopify.

Absolutely useless. Customer can opt to pay cash on delivery at regular shipping rates. Additionally if we limited cod they cans till opt for regular shipping rate and find cod on the final payment page. Useless app that solves nothing

It just stopped working, very poor app by shopify

I have Installed the app, now i am not able to collect COD on my website. I am also not able to remove this app from my payment dashboard.

hello - my store has Rs 25 as shipping fee for orders below 600, additionally, it has Rs 25 as cod charge too which is applied through your official cod app. plz see the screenshot on applying coupon its showing right shipping fee which is from shopify end but cod charge is showing incorrect (should be 25+25). plz ask ur developers to apply the charge on final cart value post discounts same as shopify does for calculating shipping fees? or else its confusing and this would be effecting all ur merchants

What happened to this app!!
2-Dec-2022 - all the COD orders are placed with wrong shipping rates. needs to cancel all the orders.

Completely flawed app. Installed app is showing wrong charges for COD profile. To make it worse, COD is shown in payment lists even after customer chooses not to make payment via COD

I have only 1 issue. When the customer does not check out with the COD option why the hell COD is being shown as payment gateway. I lose more than 100~ customers each day. I think i might have to not use Shopify because of this app.