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They've recently improved their support communication, so we're updating the review.. because when the app works, its great. Hopefully going forwards, everything will work as expected.
Terrible support.
We used this app to make custom fields for FAQ pages on each product we then added a link to our FAQ page. The url is correct . However when you click on it goes to a 404 page because is doubles the url.
Reached out to support for over a week. They finally got back to resolve the issue.
This is an amazing app with very powerful features that meet all our needs for a professional store. The customer support is just out of this world. They are very fast and kind. They resolved my issue in less than one hour. Full marks to customer support team and technical support team.
Be very careful with this app, all of a sudden it started picking up our custom pricing and editing the price to display $0.00 at check out.
Resulting in the product pricing all messed up in your cart
We explained how urgent it was to the app owner , still waiting
We have to remove from each product one by one because no help from developer
We have been getting "ourstore.myshopify.com refused to connect" the past 2 weeks anytime we try to open the app. I've left two support tickets, no one has got back to me. And when I try to create an account on their portal to see the tickets, it says I'm not allowed on the portal.
Then when I tried contacting them on their general site's form, after form submission it says "the site can't be reached". Is this app now dead? What is going on? I'll happily update this review if you guys actually get back to me and help us get the app running again. Please assist!
Can you kindly send your request to support@arenacommerce.com? We're currently unable to locate your inquiry in our ticket system.
To resolve this matter, please access the following link by copying and pasting it into your browser: https://app.advancedcustomfield.com/auth?shop=yourstoreurl.myshopify.com
Remember to substitute "yourstoreurl" with your precise store URL, following the format specified in our description.
M'a permis de faire quelques modifications de champ méta. Gratuitement. Simple et pratique
We are using the app for a custom modified super menu. These guys have helped out incredibly. They are very responsive and reasonably priced. Very happy.
I used this app and help a lot!! Its amazing app to improve your website.! Recomendable al 100% y super intuitiva
This is the best app I have used for Shopify. This really expands what you can do with Shopify. Their support staff is also the best. They are quick to respond and go above and beyond in their responses.
Was not an issue with the app. App is working fine which is great. Support were helpful too. Thank you