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Terrible support.
We used this app to make custom fields for FAQ pages on each product we then added a link to our FAQ page. The url is correct . However when you click on it goes to a 404 page because is doubles the url.
Reached out to support for over a week. They finally got back to resolve the issue.
Overall a good app. Kind of stinks to have to open a new window every time your doing an edit. Also the pop up asking me to leave a review wouldn't go away until I wrote one so that's pretty annoying.
Pretty satisfied so far with this app, but it can be a bit confusing to set up until you work with it a bit. We use it to add sections to our product pages as well as collection pages. App WILL NOT stop asking me to leave a review. I can't open it without it asking me multiple times. My recommendation would be to not be as pushy about them.
Hi there,
we are facing the same issue, "app.advancedcustomfield.com refused to connect".
Hope you can fix it quickly.
once fixed I will change the review to 5 starts, as it's a great app
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience this may have caused you. Our technical team has already ...
Great add on, but kept prompting to review to be able to use it. And you have to use a minimum 100 characters to be to submit a review.
The app looked really good at the start. But the thing that did the whole app in is the import sample data. This wipes out all that you have created earlier if you use it accidentally. Lost 4 hours of work. Just too sensitive in a team environment. A supposedly useful feature is its Achilles heel.
Thank you for your reply. Saving a template feature is quite important. Changed from one to three ...
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to ...
Nice app
very great help from the staff! thanks. they contact me and fix the problem I was facing. and everything is fine now.
The code you added to your website seems incorrect. Our support team has already made the necessary changes to your Liquid to accommodate your requirements, and any ...
I used this app to help me with to create custom Sections. Only 1 issue is getting review Popup every time when I Open Custom fields to do some Changes.
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Good app to add those extra fields to your website. You can do a lot with this tool - just use it intelligently.
I am using this app for various purpose to handle product details data, specific rules, product policies, etc.
Really, this is a nice app.
Helpful and easy to use. You can conveniently edit any time and are very easy to navigate. You just need a bit of understanding with codes and such to edit the format but all in all a great app.
Happy so far. We use this app to create custom fields of content that is difficult to do on Shopify's standard platform. A bit expensive. Wish it was a bit cheaper and we'd use it even more. I'd recommend this to any store with a lot of product content and custom fields / images.
Super nice that review popup keep popping, other than that it's cool! I hope this will achieve what I'm trying to achieve.
To tell you about my experience with Advanced Custom Fields - So far so good, I haven't experienced big problems.
Was not an issue with the app. App is working fine which is great. Support were helpful too. Thank you
I used this app to add new FAQ sections to m store and it has helped me allot. I wil definitely be using it in the future.
Thanks
Great app to custom your website.
Customer service and team always has been really helpful.
Recommended!!!
Here's my story. Been using this app for the last 2 months. The store is in the dev stage. About to go live. The app suddenly changed it's plan and immediately the freeplan I was using changed and the app became unusable. They changed the export/import paid suddenly without any notice and everyone who was using this feature and this plan affected including me. I rated this app 1 star at that time ...
Thank you for your interest in the app. However, there are some features that require many months & take a high cost to maintenance so we should charge for it.
this is a very useful app that we are using on our store all the time recommended works perfect, good
I'm not really in a position to rate the app is I'm still unsure why our developer added it to our site. However, I can rate the service and for that I give a 5 Star. David was incredibly fast, patient and supportive and I really couldn't have asked for much more from a service perspective.
RETALIATING CUSTOMER SERVICE!!! BEWARE We ran into an issue with a custom field, where the content we placed in their app would change in the front end. When asked for support with detailed information about the issue, this was the response from their "Customer Success Specialist": We don't offer service to debug any issue from your custom code because there are a lot of tickets we should handle ...
Thank you for your feedback. We can't support any issue that not related to the app features. It's a theme customization request so we can't help.
thank you so much for the help. is good app for custom your website.is good app for custom your website.
I must correct myself (regarding my previous review -below-): I found out that if I successfully create a field set and I publish it, it works as advertised, in fact it looks great and although is a little complicated and not too UX friendly, it does the job very well. But the code I introduced in my product liquid template went missing, like it was erased, and that caused my fields to disappear ...
Hi iLoveGoodBuys,
Sorry about the inconvenience, it's a ticket system so we need to take some time to answers your request. We already feedback on the ticket then request ...
After emailing me 10 times in a day asking for a review, you deserve the below rating.
App is not that good as well adding to the terrible CS
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We have updated our system to improved performance but there are few ...
We are using the app for a custom modified super menu. These guys have helped out incredibly. They are very responsive and reasonably priced. Very happy.
Easy handling and very fast to work with. I recommend it. Maybe a bulk editing function would make the app more interesting for the mass.
We use to use a chrome plugin to manage metafields but it stopped working. Found this app and pleased it worked first time without any issues!
Would recommend.
Great support,
They helped me to solve other problems with my theme too
Very good documentation and examples!
Great app,
helped me a lot with structured meta fields.
Well documented with a lot of examples and videos
Thank you!
This app has been a literal lifesaver. Before finding this I was pulling my hair out trying to figure out how to put subtitles on the product pages. Thank you so much for the great support to help me get it right.
Bad response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to support@arenacommerce.com with any ...
Great Customer Support.
Keep up the good work guys
I asked to check why its not working on our store, and a bit of feature I expected to be in the app, the CS answer my questions fast.
Explain everything crystal clear a newbie like me.
Thanks
Great App! This was exactly what we needed for our custom Shopify Templates. Support was very responsive in answering any questions we had. Will continue to use this app for future developments.
Thank you for the excellent application, quickly and efficiently answer questions and solve problems. I had a problem with displaying images in the editor, very quickly fixed
This app is working great for our project, and support has been very responsive. I would recommend this app.