Here's my story. Been using this app for the last 2 months. The store is in the dev stage. About to go live. The app suddenly changed it's plan and immediately the freeplan I was using changed and the app became unusable. They changed the export/import paid suddenly without any notice and everyone who was using this feature and this plan affected including me. I rated this app 1 star at that time. They told me that they will give me 6 months free for removing the 1-star review. And I did remove the 1-star review. Now, they removed this app from the Indian store. So, the app became incompatible for my shopify store. Is this a joke? Suddenly the app becomes unavailable for any market? Is this how Shopify and the app behaves? What would happen if this happens to all other apps? Is Shopify a reliable platform for e-commerce development? Are you sure?
Thank you for your interest in the app. However, there are some features that require many months & take a high cost to maintenance so we should charge for it.
DELIGHT OptoElectronics Pte. Ltd
Very Bad! App dashboard not loading.I have try many time but load any more. Just useless this app is.
Sorry, there are some issue can happen sometimes but we always here for help. I hope that you can give us a chance to support you.
After emailing me 10 times in a day asking for a review, you deserve the below rating.
App is not that good as well adding to the terrible CS
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We have updated our system to improved performance but there are few issue happen during weekend with email system. We are very sorry for the inconvenience caused to you.
RETALIATING CUSTOMER SERVICE!!! BEWARE We ran into an issue with a custom field, where the content we placed in their app would change in the front end. When asked for support with detailed information about the issue, this was the response from their "Customer Success Specialist": We don't offer service to debug any issue from your custom code because there are a lot of tickets we should handle daily. " It is worth noting, our code was not "custom" was just the implementation of the app's functionalities. When asked to take a closer look at our original email, they dismissed it again. Good app, horrible customer support. ** Update: The app retaliated to the above review by blocking our already configured content in the app. When we reach out to them about the issue, this was their response. "Thank you for your interest in our application. Unfortunately, we won’t be able to further help. We’ve learned that aspects of your business model do not agree with our company mission, but we’ve included a list of providers we recommend" David Hoang / When confronted about this being a retaliation. This was their response: "Sorry, we have to refuse to provide this service to you. it’s not problem with your review. It’s only because we can’t meet your expectation about service. Hope you sympathize" It is clear here, as much as they want to try to hide it, that it is all about the review. Any app that highjacks your site because you were not happy with their customer service should not be part of the community. Or should users be afraid of apps blocking them based on reviews?
Thank you for your feedback. We can't support any issue that not related to the app features. It's a theme customization request so we can't help.
Bad response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to email@example.com with any further comments, concerns, or suggestions you wish to share. We don’t receive your feedback so how can we response?
We would love to make things right if you give us another chance.