Advanced Store Localization

Impressive app!! It solves a ton of e-commerce issues and needs. You can run one shop for several countries and still offer to each country a specific content, contacts, currencies, information,... It's the perfect tool to sell globally and serve locally. Very impressive.

This is literally the first time I've had to leave a poor review anywhere, but in this case, it is well deserved. Think twice before investing in this app!

TL;DR:

This app may offer enticing functionality, but beware - it comes with poor support and is not a simple plug-and-play solution. After changing ownership, the app's support services deteriorated drastically. They failed to address our configuration issues after a theme update, resulting in a 5-figure loss in sales and counting. Despite repeated attempts to resolve the problem, their responses were automated and they did not take any concrete action.

Full review:

We have been using this app for over two years, during which the service quality has taken a severe dive, particularly in terms of support.

In our initial experience, the developer of the app, Alex, provided commendable support. When one of the key features we needed wasn't working, he stepped in and got everything up and running in a matter of 3-4 days. But the trouble began when Alex sold the app to the current company.

Our woes began when we updated our theme and found that the previous configuration wasn't compatible. Reaching out to the new support team was the first step in a frustrating cycle of poorly handled support and ineffective communication. The support team directed us to their 'resources', which consisted of a paltry three videos, and suggested we fix the problem ourselves. This issue wasn't a simple "one size fits all" situation that could be easily solved using their standard resources.

After much back and forth, the support team finally tried to work on the configuration, but to no avail. In fact, their attempts not only failed to resolve the issues with the new theme but also effectively messed up the previous theme's configuration. We couldn't revert back to the old theme, and neither could we move forward with the new one. The prolonged downtime and the issues with the themes cost us a staggering 5-figure loss in sales revenue.

The response from the support team was nothing short of canned answers, with insincere assurances that our issue was important and that they were working to resolve it. However, they didn't put any real effort into the problem. How do I know this? Because when we removed their access to our store, they didn't even realize it!

After a month of fruitless emails and non-existent 'work' on the issue, they finally admitted that they hadn't even started on the problem, using 'unusually high traffic issues' as an excuse. The empty promise to 'work on the request as soon as possible' offered no relief, given that it's been a month since our initial report.

In summary, while this app may offer significant functionality, it is far from a plug-and-play solution. It requires hands-on configuration, either from a developer or from the app creators. However, based on our experience, you certainly shouldn't depend on the latter. The poor quality of their support service and their lack of help have proven to be disastrous for us.

As it stands, the app itself is rendered useless without proper configuration and support. We're still waiting for our issue to be resolved. So if you're thinking of getting this app, please consider this review as a cautionary tale.

Not only is help among the most useful and helpful on Shopify, but the customer support team is a dream come true!

Thanks so much for the help guys

I used this app to work around the disappointing shortfall of Shopify when you are using multiple warehouses to store and fulfill orders. It required additional help from the developer to function for my custom requirements, but I am happy to say it is a functional workaround. I can honestly say I have been using Shopify for 5 years and Alex is the most committed developer to his apps I have experienced. Not only did he help customize the app to my needs, he troubleshot any errors or glitches I experienced to ensure it functioned exactly as I needed. I'm seriously impressed and appreciative. The community needs to support developers like this.

We are using this app for multi currency and localization. It's been a great app so far doing exactly what we need it to do. Alex the dev helped us implement everything we needed. He is super fast in replying and cooperating. I think this has been the best app customer service I've ever encountered. Thank you Alex for all your help!

Great App, been using it for last 2 years.
Support is also very good and prompt .

One thing I would like to suggest the developers is to improve the User Interface
its currently not that user friendly. For e.g. you cannot search products by SKU which I think is very important when you have a large inventory.

If you have multiple location this app is a must. Alex went above and beyond to get this to work exactly the way we need. A+ service!

The app works wonders and the support team is always there to help! Since I am new to the app, I figured out how to set up everything and things were smooth. But then I came across some things that weren't exactly functioning properly. Surely there was something that I've missed, so I reached out to their support and I kid you not, they work fast and are very communicative to solve any issues you have within the app. Thank you support team!

10/10 would recommend

The customer support on this app is unreal! I was struggling with getting this set up, even with an agency, so I contacted the support team and Devon took our website through every part of installation and got it working as it should. I am so grateful that I now have a seamless website for both my US and Australian customers! Quick to respond, pleasant to deal with and nothing seemed too much trouble! Best app experience I've had so far.
Thanks guys!

It's a powerful application alright! - particularly if like us, you're dealing with the highly inflexible Shopify Markets and trying to offer regional options. Some parts are a bit over my head but the developer Devon was super quick to offer support and advice. It's early days for us but I'm confident that it will be great solution for us.