Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
May 16, 2023

I was very disappointed with the app "Advanced Store Localization" from ShopKeeper. I installed it to try the demo, but they charged me $49 for a full month without my consent. Moreover, when I tried to use the feature to hide products based on location, it did not work properly and kept adding USA to my zone even though I did not select it. I contacted the support team, but nobody helped me. I ended up losing money for nothing and wasting my time. This is the worst service I have ever received from a Shopify app. Do not try or use this app, it is just a scam!

Time spent using app: 5 days
ShopKeeper replied May 16, 2023

We're so sorry to hear you haven't had a positive experience working with our ASL product or our team. We are more than happy to refund the $49 charge to make this right.

We've gone back and looked at the tickets from your shop and it appears that a response was provided on April 13th and 17th without a response back on your end. It is possible our emails ended up in your spam folder. We can assure you we treat every customer request with the utmost attention and priority.

Please contact us at help@shop-keeper.com and we can provide a refund as well as resolve any issues, if you're willing to give us another shot!

October 18, 2022

simply doesnt work. Keep adding USA in my edit zone even if I dont select this country. and even after enabling the app, the URL redirect doesn't work.
also it says "Server Error" from time to time

Cannara Swag Shop
Time spent using app: About 4 hours
ShopKeeper replied October 18, 2022

We're so sorry to hear you aren't having luck using our app on your store. We strive to work with every one of our customers to ensure they are able to successfully see the value of ASL. I don't believe we've received a support request from you, but regardless we're happy to help!

We would be more than happy to take a look at your configuration and ensure that ASL works properly for your store. Please reach out to us directly at asl+support@shop-keeper.com or reply here, and we'll get connected with you!