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Great app, I was looking for a pre-order status since we build our items on order basis. Incredibly fast response time from the author with hints and suggestion even the app is quite symple to operate.
I used to use this app to do the partial payment for our preorder product, it worked well for now, and they responded so quickly and really solved our problem. The only thing that would be better is if it can set up the preorder message on the button will be great, like shipping date, so that customer will know some necessary information.
I installed this and it wasn't working. I asked the guy to help me and I gave him a collaborator account. He then discovered the problem and "fixed it" for me without asking me for confirmation or explaining the issue. He did this by uninstalling my pagebuilder (gempages), which completely broke my all product pages and filled them with java errors. I then asked him to undo what he did, and he didn't.
He should've just told me what the problem was so that I could talk with gempages to resolve the compatibility conflict, instead of uninstalling gempages WITHOUT A CONFIRMATION. I mean, who the hell does that? It's so unprofessional. We've lost sales over it and I'm still reinstalling and fixing all the pages.
Update: He worked with us to fix the issues.
We had fixed all the issues from the client's site.
I used this app to launch our new product. I tried the free version, but, it's not an actual trial, you have to upgrade to see the full app capability. Customer service was eager to help, but they were constrained by the apps capabilities for what we needed.
Unfortunately the app caused problems with my website, my mega menu stopped working, the add to cart button also wasn't there, the developers were trying to help but unfortunately with different issues over 3 days it was not worth continuing with the app, I deleted the app initially within 8 hours of installing and opting for the higher level, then reinstalled the free version so developers could try and fix the problems and was charged $17.99 NOT IMPRESSED
Hi ,
Thanks for the feedback , really sad to hear that you had the issues with our app, However our technical team worked hard to resolve your issues , when you reached out to us.
We would be more than to assist you with any issues you face and our technical team is always available to assist.
Customer Satisfaction is our motto and would do anything to keep our clients happy.
Thanks
Everything worked just great and Vineet took his time to help me configure everything just the way I wanted.
This app is pretty much simple to use. Direct. Whoever that needs pre-ordering, this is the right app. Vikas was extremely helpful to take time to explain the app (since i ask alot). awesome job guys.
The app leaves behind some code when uninstalling. It has some instructions within the app admin but I had to reinstall to find out how to uninstall it completely.
Hello Sindy Collectors Club,
We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Our support is available 24/7, please email us anytime. We would more than happy to help you to getting that code removed.
Needed to deploy the app on my site really quickly. The app was easy to setup and the support was quick and very helpful.
Awesome technical service. Vipin was very thorough in helping with my query. They even readded some deleted code (my mistake) and also added extra code to help ajax filters load. They are always responsive and will help you solve your issue.
A more thorough FAQ would also help solve some of the questions but otherwise is very good and works basically straight out of the box once your settings are set up..
Thanks heaps Vipin
Kind Regards - Relove Oxley Team - see it in action on our site
https://shop.reloveoxley.com/