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Installed but shown error, tried to contact support, but email and phone can't get though, don't know if this app still available
Hi ,
Thanks for the feedback , really sad to hear that you had the issues with our app,
We had sent you an email and also scheduled call in regards to your queries.
As mentioned in your email , your requirement is not what our app follows but believing in Customer Satisfaction , We offered to create custom feature but didn't heard back from you .
We would be more than to assist you with any issues you face and our technical team is always available to assist.
I installed this app and paid for the premium version with support. The only support option is to email within the app, and all I get is "email cannot be sent"
Super frustrating.
Very Nice app with an excellent and friendly customer service!!!
I suggest this app !
Great bit of software to help enable us at Turtle TCG to provide pre-orders and a seamless deposit system.
The support team and Vipin especially are very responsive
Estamos teniendo problemas con la pp todo el día y no tenemos solución. No podemos activar casillas ni escribir en las celdas...parece que está bloqueado el acceso a clickar en la web. estamos perdiendo ventas y no obtenemos solución por ningún canal, seguimos a la espera, no es la primera vez que ocurre, lo cierto es decir que en otras ocasiones si nos llegó la solución de manera más rápida
Thank you for bringing your concerns to our attention. We understand the frustration you experienced with our app, and we apologize for any inconvenience caused. However, based on the information you provided, it appears that the issue you encountered may not have been related to our application itself.
We thoroughly investigated your case and found no evidence of any technical issues or errors within our app during the time period you mentioned. In fact, we have received no reports of similar issues from any other users, and our system logs do not indicate any abnormalities.
To address your concerns promptly, we promptly responded to your emails and provided you with recordings demonstrating the smooth flow of our app. We were committed to assisting you and resolving the issue as quickly as possible. However, after your app started functioning properly, we did not receive any further communication from you.
Based on the available information and the lack of corroborating evidence, it seems that the issue you encountered may have been specific to your network configuration, firewall settings, or local system cache. These factors can occasionally interfere with the proper functioning of web-based applications.
We would be more than happy to assist you further if you encounter any issues in the future. Our support team is available to address any concerns or provide troubleshooting guidance. Please feel free to reach out to us with any specific details or screenshots that can help us identify and resolve any potential problems.
We value your feedback and strive to provide the best possible user experience. If you have any additional questions or concerns, please don't hesitate to let us know.
Best Regards,
Shine Dezign Infonet Team.
this app is full of surprise, im so happt to install it , it makes my biz more expandable! it is full of funtions and possibilities. more to explore
Thank you for taking the time to rate our app!
We're glad to hear that you find our platform to be useful for expanding your business, and that you're enjoying discovering all of the different functions and features it has to offer. Your support means a lot to us, and we look forward to helping you with your preorders and partial payments in the future.
Best Regards,
Shine Dezign Infonet Team.
This is an incredible app, it makes my business possible , high recommendation! And their technical support is even more amazing , especially Vipin , he has been so helpful to help to set all the functions up !!!
Thank you for your wonderful feedback and recommendation of our app!
We're delighted to hear that it has been instrumental in making your business possible, and we're glad that our team was able to assist you with setting up the functions. We appreciate your support and wish you the best of luck with your pre-order sales!
Best Regards,
Shine Dezign Infonet Team.
Very professional and helpful. The app is working perfectly fine and helping us with pre orders, and pre set dates for items made to order. We tried all similar apps and this one was the best so far. Vipin is absolutely amazing and helpful.
He replies asap and resolve any enquiry super fast!
Thank to Vipin, very fast, Best Technical Support. Really recommend this app. Not hard to use. Thank you for the effort of the app team.
Highly recommend this app! The most sophisticated one out there for partial payments and by far the best design in the checkout and product pages. Super responsive and helpful customer service too, very happy!
I highly recommend this app. its user friendly. if there are issues the support team replies really fast.
I used this app to launch a pre-order promo on our website. There were a few customization issues that needed to be fixed to properly integrate with our page, but their customer service was AMAZING! and they helped us with every detail - quickly and efficiently. Very much recommend these guys!
Has been a fantastic app! Highly recommend. If anyone is wanting an app that can auto fill a product in the customer cart then this does it. Very nice.
Great solution for all that have customizable products to sell. Support is very efficient and fast. Love this Add On App.
They are super supportive! If you got stuck on a problem, you should ask them first instead of spending time to solve it by yourself. They give you easy-to- understand instruction within a day! Highly recommended app!
App is doing exactly what we need it to. I had a few small questions about installing and configuring, and app support by Vipin was fast and excellent. Thank you!
Friendly and nice-looking app for pre-order options. Support responses are quick and really helpful.
Application très appréciée qui permet à nos clients de réserver des produits qui ne sont pas encore en stock mais qui arriveront bientôt. Réponse rapide et précise à ma question d'aujourd'hui qui concernait les inventaires. Grand merci à Vipin!
Just installed this app and it has all the features I need. Support has been incredible dealing with minor issues that have to do with the integration of app and my theme. They have responded and resolved issues within minutes. I would highly recommend this app, customer service is best I have seen!
The app works really well so far.
I had a small issue that was fixed quickly by support. I highly recommend it!!
This app have all the things we needed to make pre-order a seamless experience, and the developers are continuously updating the app to make it even richer in features. The support team is very responsive and they immediately fixed the issues that we encountered when we first installed this app. It's a given that most of the time, apps don't work as expected when first installed because all stores have different styles, designs and how they work. It's a given that we, the customers, should reach out first to them during these initial steps. The support is also willing to explain answers to our questions and we really appreciated that effort.
I tried more than 3 apps for activate pre-order and partial payment for my products. But this is for sure the best. The plan price is correct, and the customer service is amazing! They helped me a lot to activate the pre-order service. Thank you!
Great app if you want to incorporate a pre-order facility to your shopify store. Easy to use, and easy to set products to pre-order status. Whenever we have had any minor issues, the Shine Dezign staff are always quick to support and get any issues resolved quickly. Would highly recommend this app!
App works well, easy to set up, and the support is helpful and lightning-fast. Highly recommend if you need to offer pre-orders.
Great app to help set up preorders in your online store. Also they have quick and amazing customer service when there are any glitches or technical issues they help you right away!
It was awesome to work with the team. Whenever I face any issue while using the app, I ask the question by mail and I got the answer soon with a valid and prompt reply.
I installed the app and had some trouble with the setting so I contacted the customer support. Within ah hour I had the app working. Thanks
Excellent technical support and convenient functionality. Developers can make a pre-order button for the style of the Shopify theme. This was a crucial moment in choosing the app for me.
I use this app to help me capture orders since many of my products are special orders or back orders. It is easy to use and the customer support is excellent. They are highly responsive. I recommend this app!
Very quick with support, app is easy to set up. No complaints so far, everything has been working smoothly
Great app, we used it for the preorder of new products and the team was very helpful with everything we needed
I like the app that does exactely what i was looking for. I am not good enough in usage yet but i found all options i was looking for.
A special mention for the best customer service found on this store.
Thanks to the Shine Dezign Team this app is brilliant taking partial payments is going to change our business.
We're using it to introduce prepayments onto the website, it's very user friendly with amazing customer service, super fast and very helpful. Would love to be able to have the app sync with the store's stock without having to have it at 0 though!
This app has loads of features that you can customize. I'm new to Shopify and at first, it was a little overwhelming, but the team Shinedezign took the time to check how I was using the app, walk me through it and make edits to my site so it functioned. Great App, great support!
Im having a fun time exploring this app. The support is great! They have been answering and giving solutions to all my questions and problems!!
Just the app I was looking for. I wanted an app with partial payment which other preorder apps don't have. Setup is a bit confusing and not as simple and straightforward but Ritika and Vikas were very helpful and even took suggestions on certain parts. There's still some areas that need improvement but I'm sure they will get to it soon. This time all the products were preorder items so I didn't encounter any issues but one of the reviews below say that the app doesn't work if non-preorder items are added to cart - that's a bit worrisome so I hope it's fixed.
UPDATE: I have a lot of gripes with this app - from the app functions to the abysmal customer support.
Firstly, the discount box disappeared and only appears at certain times. Customers are also unable to use discount(Ultimate Special Offers) coupon for partial payment preorders. So I emailed support 2-3 days back and they got back to me quickly at first but now Vipin Garg has apparently/conveniently forgotten all about it. This is not the first time they just dropped all communication in the middle.
Secondly, my problem was that the customer was able to place a preorder today even though I disabled the preorder function and hid the products on the site yesterday. The products are hidden and therefore not visible on the site so obviously any person with brain cells can deduce that there must be some other factor that's enabling the customer to place the pre-order. It's only logical to arrive at the conclusion that the most likely culprit is The Advanced Preorder app because guess what? It is THE ONLY PREORDER APP I have. Instead of trying to help me figure what the issue might be, Ritika just won't acknowledge that the problem might be because of some bug or whatever within the app. She said it's not the app's fault that the customer was able to place a pre-order
USING THE APP LOL As of writing this, Ritika has disconnected the chat because she apparently can't wait for 2 minutes for me to respond back.
At this point, it's not even the app issues because as long as support is at least willing and trying to help, those issues can be overlooked.
Thanks for the great review, Coral Beauty. The team at Shine Dezign is thrilled you're so happy with the app. We'd love to continue to help you as per your requirements.
Amazing and quick support. Great app to use when doing a pre-order on your products. Good prices too. Really recommend for all businesses.
Great pre-order app and easy to use once you get the hang of it. Have been looking for something like this for a while! If you have some trouble installing it just hit up their support who are super efficient and quick at getting back to you. Thanks very much!
Amazing support! The app has transformed my business. Anytime I need a code changing they are amazing in helping. I couldn't reccomend enough the price is fair and worth the money. Don't hesitate to get this added to your business
Great app, very useful features and amazing support. I had an issue with app setup and the support fixed it very quickly and professional. Recommended!
We've received great support and they've been very helpful with customising the app to suit our store. Definitely recommend!
This app is very useful for certain items that we sometimes sell on a pre order basis. The customer service is very responsive and helpful and ready to answer any queries.
I love this app. It is the only one that has a partial payment option. Customer support was extremely helpful in helping me set it up properly. Looks great too. Thank you!
This app is just exactly what we needed to be able to take orders and only charge a deposit for long lead times such as 4 to 6 weeks before product is available. The support staff are phenomenal - sent an email for help on one minor issue and they responded within less than 30 minutes and got the issue fixed as soon as I gave them access to our store. I recommend this product to anyone needing to take orders on products with long lead times, especially with the world wide supply chain creating shortages on everything from toilet paper to bathtubs!
My shop had very specific requirements, the developer team here worked tirelessly to make sure my needs were perfectly met. The after-care support was 10/10, great job team!
Hello Business Victoria,
We appreciate your positive feedback. It encourages us to do deliver best results for our customers. In case if you need any help, kindly contact us.
This app is very good and helped me creating pre-order option and partial payment for attracting the customers, And mainly the support team has very good response and solving the our requirement quickly.
Hello TestLight4Life,
Thanks for your feedback. We, at Shine Dezign Infotech always put "Customer First" and strive hard to provide amazing results. Would love to help you when needed!
APP DEVELOPER REFUSED REFUND!!! BEWARE!!! - Had lots of issues with the app not working from the install. App Support was only able to solve a few issues... this product is half baked. - Issues with badge covering navigation menu, also covering product names in mobile, and covers functions of the cart tray
- Does not work with Shopify Cart Tray
- Does not respect the requirement for Customer checking the box for Terms and Conditions
- Missing Cart Images, App developer blamed Shopify Draft Order API for not allowing them to get the images
- Incorrect text (vendor sku instead of product name) shown next to the Item in the shopping cart due when using the app
- Does not work when adding more than one item to the cart, especially if the other item is not a preorder item
Hi Triton Bikes,
As per your query and feedback regarding the refund, we would like to notify you of that. Our App does work with the Shopify Cart Tray, however, certain modifications are required to make it compatible with the existing Cart tray. Shopify does not provide product image API, for custom draft order, that’s the reason we can’t make the images visible on the checkout page.
At Shine Dezign Infonet, we pride ourselves in delivering outstanding and amazing results for our clients, for which we are even recognized by Shopify itself, along with thousands of happy and highly satisfied clients.
Thanks, and Best Regards
Shine Dezign Infonet Team.
The app leaves behind some code when uninstalling. It has some instructions within the app admin but I had to reinstall to find out how to uninstall it completely.
Hello Sindy Collectors Club,
We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Our support is available 24/7, please email us anytime. We would more than happy to help you to getting that code removed.
This app has been really helpful for my website. I was stuck on one part but I logged on and spoke to a 'guru' straight away who helped me and it was all resolved within 5 minutes. Fully recommend.
Hello RH Melts,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark!
Amazing customer service and support! Quick to help and very friendly! I love this app - it works perfectly for what i am trying to achieve.
App did precisely what its advertised, support is great, and on point 24/7, would recommend definitely to anybody, that needs this type of service