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We haven't launched yet, so haven't started accepting pre-orders, but support for the install been excellent so far. There were some display issues with the cart and notification email, however Vikas was extremely responsive, polite and helpful. Thank you!
This app is very good and helped me creating pre-order option and partial payment for attracting the customers, And mainly the support team has very good response and solving the our requirement quickly.
Hello TestLight4Life,
Thanks for your feedback. We, at Shine Dezign Infotech always put "Customer First" and strive hard to provide amazing results. Would love to help you when needed!
This app has helped me set up preorder buttons throughout my site. There was some compatibility issues with my theme (Blockshop) and the support team was able to fix them. I usually get a response from support within 24 hours!
Vipin was awesome at helping me get the app to work properly on a 3rd party Theme. We didn't even have to involve the developer which has never happened. He was professional and efficient and knew the urgency of getting the app up and running. This app is amazing if you are looking away to take preorders without a bunch of personal time tracking the information needed for preorders.
The app fully fulfill my needs. The Live chat support is outstanding. Custom queries got solved within a few minutes.
Estamos teniendo problemas con la pp todo el día y no tenemos solución. No podemos activar casillas ni escribir en las celdas...parece que está bloqueado el acceso a clickar en la web. estamos perdiendo ventas y no obtenemos solución por ningún canal, seguimos a la espera, no es la primera vez que ocurre, lo cierto es decir que en otras ocasiones si nos llegó la solución de manera más rápida
Thank you for bringing your concerns to our attention. We understand the frustration you experienced with our app, and we apologize for any inconvenience caused. However, based on the information you provided, it appears that the issue you encountered may not have been related to our application itself.
We thoroughly investigated your case and found no evidence of any technical issues or errors within our app during the time period you mentioned. In fact, we have received no reports of similar issues from any other users, and our system logs do not indicate any abnormalities.
To address your concerns promptly, we promptly responded to your emails and provided you with recordings demonstrating the smooth flow of our app. We were committed to assisting you and resolving the issue as quickly as possible. However, after your app started functioning properly, we did not receive any further communication from you.
Based on the available information and the lack of corroborating evidence, it seems that the issue you encountered may have been specific to your network configuration, firewall settings, or local system cache. These factors can occasionally interfere with the proper functioning of web-based applications.
We would be more than happy to assist you further if you encounter any issues in the future. Our support team is available to address any concerns or provide troubleshooting guidance. Please feel free to reach out to us with any specific details or screenshots that can help us identify and resolve any potential problems.
We value your feedback and strive to provide the best possible user experience. If you have any additional questions or concerns, please don't hesitate to let us know.
Best Regards,
Shine Dezign Infonet Team.
I used this app to help me a the preorder function to some of my product.
The HELP I received from the APP developers was amazing! They made it so easy for me and explained everything I needed to know.
I would definitely recommend this APP to anyone looking for a way to add a pre-order option to their online store!
This is the best app for preorders and partial payment. They have also the best customer service. I have received excellent support from Vipin Garg. There were some compatibility issues because some of our products have custom options and Vipin was able to help me fix them. I fully recommend this app.
Great App, helpful support. We had some issues, but team was really here for us, would recommend to others.
Friendly and nice-looking app for pre-order options. Support responses are quick and really helpful.