APO Product Options, Variants
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Simple to use app. Reached out to support on an issue and they got back to me in timely manner to solve the issue.
Updating my review from 2 years ago. I've been using this app for a while now. Initially I was very happy to have to have it but now it is becoming a bit of a hassle.
I have lost money from the app not working properly because it did not charge the customer the fee for the upgrade selection.
I have had to send a lot of follow up emails to costumers to collect information because the app glitched and didn't properly capture the information.
The duplicating of items messes the look of the website and confuses customers because it says there are more products than there actually is. And there are a lot of blank product pages that you have swipe through to get to the rest of the items. Which customers are likely not going to do.
If it wasn't for the helpful staff I would have given 1 star. But they really do try to help. Its just the way the app works that is very frustrating. In the process of migrating to a different one.
Causes us so many issues, creates an additional sku every time which messes up the back end with thousands of products showing. The item does not show in the checkout so customers are constantly on the phone asking if the item has been added or not. Just causes a complete mess to your skus.
Hello,
Thank you for your feedback.
We are truly sorry you faced difficulties while using the app.
As you may know, Shopify doesn’t allow third-party apps to change original products’ prices at the checkout without using the standard variants or cloning the product.
So to make it possible to pass the selected options to the Checkout, the app generates a custom product variant for each unique combination of options added to the cart.
But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one.
As for the Checkout issue, you may address us at apps@mageworx.com and our support team will check it.
We've reviewed your previous tickets submitted several months ago, there were incompatibility issues with the third-party drawer.
Unfortunately, no app provider can guarantee compatibility with external plugins.
Thank you.
Nice app that do the job. And the support is very qualitative and swift to help!
Today I have successfully implemented product options on our live website and everything went smoothly.
The support was great and fast. Especially the first installation in a cloned theme, the fast reaction on potential interferences with other apps and the transition to our live theme was a perfect service. Compliment!
I'm using this app to personalize gifts and favours on my site. The app is user-friendly and the customer service is excellent!
Hello,
Thank you for this great feedback! We’ve really enjoyed working with you :)
Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist.
Have a wonderful day.
Really nice app. I had a few problems with it after downloading but I contacted the support team and within a few hours they had already reached back with a solution and got the problem fixed within a day. Communication was good and the app interface is also pretty good. It does take some time to get used to though.
Advanced Product Options allowed us to set up (and properly charge customers for) custom options that are a pretty large part of our daily sales. MageWorx was very responsive to all requests and helped us get things set up and running properly.
Hello,
We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon!
Have a great day!
I have been looking for a way to allow our customers to really get what they want and this app does it all. It's super user-friendly and took no time at all to overhaul all my products.
Love! Love! Love! Customer Support is swift & awesome. Wish the fee was lower. Love the app for its ease of use and convenience ღ
Hello,
We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know.
Have a great day!