APO Product Options, Variants
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I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Hello,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it.
Have a great day.
I need to be able to have an option for my customers to add a $3 item to some of my products. I also need that $3 item to be inventoried so that I can keep track of the item and know when to make more. The app will allow you to create and sell a separate product (the $3 item), but there's no way to inventory it. Also, when I have that $3 item added as an option, if any customer selects to add it to their purchase, the original item that they were purchasing is no longer inventoried properly. I've been running out of things and overselling products and not understanding why, but I finally realized its all of the products that Advanced Options are tied to. I understand that it's complicated adding on that $3 item as an inventoried product, but it's absurd that any base product with an Advanced Option add-on item is not being deducted from the inventory when sold. I know that they're working on this, but they've been saying that for months. I've been paying for something that's messing with my inventory and I'm not a fan.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
Thank you for understanding.
The team was very fast and helped me perfectly. The application works very well. I recommend.
Lots of options to customize and provide a better shopping experience for the customer. Very fast and friendly customer support on top of that!
Hello,
Thank you so much for this review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
Have a great day.
I tried many other apps for product personalization, and this one is the only one that worked out of the box. All the other forced me to mess with code and wasting a lot of time. These problems might be a coincidence, but still, this app would've saved me hours of work.
This app is superior to other product option apps I've tried — finally a solution to not having a duplicate product in checkout! The support team works fast and has been very helpful with answering questions. Highly recommend!
The support team was very helpful.
I highly recommend them!
Install the app. Then continue reading my review.
It's that good. Great functionality and superb customer support. Price is also good compared to other inferior apps. Price/quality this one is the best in it's field.
I use this app to allow customers to add embroidery or other customizations to their products.
This App allows you to:
charge per character
have multiple templates which can 'overlap'
add images for your custom options (font or color etc)
Install was done by them & turn around was very quick
Price is great! I used to have an app that charged 3 times as much with not even 1/2 the features & capabilities
Doesn't seem to slow page load speed!
My only critique is that they can work on upgrading the item assignment aspect to have more logic / automation.
Hello,
Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers.
Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
Perfect! Couldn't ask for more from their support. We needed some custom changes to the app for our website so the app would work the way we wanted. Nothing was too much trouble and within 48 hours of downloading the app they had done a custom install for us with several rounds of feedback and updates to the look and functionality of the app on our site. I really couldn't have asked for more from Dmitry. He really went above and beyond to make sure we could get exactly what we needed from the app. Highly recommended!