APO Product Options, Variants
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Our issue was promptly resolved by MageWorx team! Angelika assisted us and corrected the issue caused by another app I installed (and uninstalled since way back when) called Bundlo: Products Bundle. Technical support is really important and I am glad that MageWorx is so reliable in assisting us when there are issues. Back to 5 stars!
This is the old issue we faced that they promptly resolved:
We had complaints from customers about wrong prices during checkout when they update the qty of optional items on the checkout page. This app causes erroneous prices and frustrated customers. Really bad for business.
Hello,
Thank you for your feedback and we are apologize our app didn't work for you. I checked your support tickets and it seems we didn't receive any issues from you. I talked to our team regarding the problem mentioned in your review and it could be caused by a custom theme or a 3rd party app, because this functionality works correctly out of the box. Our team checked your store front-end and it seems the 3rd party Product bundle app, which is installed in your store, breaks our functionality. We can check this problem in your store and try to resolve it.
Please let us know if you need our help we will be happy to assist you with this problem.
Have a great day.
App works well, and fantastic customer service. Very happy so far.
This app works really well! The best thing about it is that Advanced Product Options has THE best customer service, and the app "works". After boldly trying other "Product Option" apps, that are too hard to figure out and cost too much money for just an install, THIS APP DOES IT the way you want, shows the options you want to show, installation is free and easy, and after you get your head around it, is pretty easy to manage. The people down at Mageworks are great to deal with, they get right back to you and THEY ROCK!!!! Thanks guys!
Great service from the tech team when i had small issues with coding, the app is great does exactly what i need it too, thanks
This app does everything i needed in a very simple and smart way. It also has a lot of advanced features for further customization and overall feels very flexible.
The customer support is amazing! the developers respond very quickly and were very efficient in solving my problems.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure.
Have a great day!
Excellent and speedy customer service! We're now on Shopify 2.0 so, installation is a bit different but the customer support was quick to help us get set up and very responsive with our widget placement requests. Thank you!
Does exactly what I wanted. I had a certain idea in mind and all it took was emailing the support. They were quick with replies and took care of all coding that was necessary. App is worth the cost and I recommend it!
Brilliant app and customer service! Thanks for getting everything set up perfectly and I would highly recommend to all.
Great app with amazing customer support! The team helped with the install in a quick manner. The theme we used for our store is not very cooperative with third party apps, but their staff helped integrate the aesthetics of the app to match our theme. We highly recommend this app to anyone!
This is a full package!!!! A lot of diverse options are available to add! UI is very clean and responsive. The major thing is that the support is really great, responds very quickly to your queries, and applies fixes right away when required.