APO Product Options, Variants
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DO NOT USE THIS APP
Critical bugs that cost me thousands in lost sales:
Major Issues:
"Default Title #MWS Options XX" bug at checkout
Customers see confusing variant names like "Default Title #MWS Options 33" instead of their actual selections. This looks unprofessional and causes massive cart abandonment.
Creates duplicate products with every order
The app automatically generates duplicate products in your catalog that you have to manually delete daily. This clutters your store and creates inventory chaos. Even when you switch duplication off in the settings, it will stll duplicate in Shopify products when a customer adds this product into the cart.
Support refuses to fix known bugs
When I reported these issues, support acknowledged they exist but refused to fix them.
92% checkout abandonment rate
My checkout conversion dropped to 6% because customers don't trust the confusing "Default Title" names at checkout.
Conditional logic doesn't work properly
The app claims to support conditional logic, but it's extremely limited and buggy.
Poor value for money
Paying €14.99/month for an app that actively hurts your conversion rate is unacceptable.
My experience:
I lost a lot off money each month in sales due to APO's bugs. After switching to another app, my checkout immediately looked professional again, no more duplicate products, and no more "Default Title" confusion.
Final verdict:
Save yourself the headache and money. Don't install this app. The developers know about these critical bugs but won't fix them. There are much better alternatives available.
Would I recommend this app? Absolutely not!!!
Hi there!
I’m really sorry to read about your experience and even more sorry that it reached this level. 🙏
I’m Vitali, the co-founder of Mageworx, and I personally reviewed your support tickets after seeing your review.
What happened is entirely on us. The issues you faced come from our older mode, which behaved that way only because, at the time, Shopify didn’t provide any native way for apps to add paid product options to checkout. We should have switched your store to the new mode during your support conversation, and I apologize that this didn’t happen. That was our mistake.
We’ve released a newer option - CTA Mode (powered by Shopify native Cart Transform API), which works completely differently and avoids all the problems you described.
More benefits of CTA mode:
- Full support for discounts, markets, and Shopify promotions
- Faster storefront performance and much cleaner order data
- Better compatibility with 3rd-party apps
We truly appreciate you sharing your experience, even though it’s tough to read - it helps us improve.
If you're looking to track inventory for each option separately (e.g., size and color combinations), this is not the solution.
Hi,
Thanks for taking the time to leave a review - we truly appreciate all feedback.
We’re truly sorry to hear that the app didn’t meet your expectations - especially after the support we provided during your setup. We completely understand how important inventory tracking per option can be for many merchants, and it’s a feature we’ve been carefully exploring due to its technical complexity and the stability requirements involved.
That said, we did want to gently clarify that this functionality has never been advertised or listed as part of our app's features. We try to be as transparent as possible about what the app currently offers, precisely to avoid such disappointments.
We fully respect your opinion and your right to share it - we just feel a bit sad to receive a 1-star review for something the app doesn’t promise or claim to do. Still, we genuinely appreciate you trying the app and wish you all the best with your store going forward.
Warm regards,
The Mageworx Team
This APP use to be great. It did everything we needed for a company that sells personalised items but now it creates variants and products that are unneeded through this mws_apo_generated thing, my online store does not look good as there are sizes and colours that are duplicated. As someone in South Africa we do not get instant support. I understand that there are time differences but they should cater for different time zones.
Now my customers cant checkout as it limits the quantity when they app is activated. And there is not one to assist me.
I had to deactivate the app and need to start everything from scratch even though this was the best app for us.
Hello,
Thank you for sharing your feedback, and we sincerely apologize for the difficulties you've experienced. We understand how important it is to have a seamless experience, especially when dealing with personalized items.
Yes, the app does generate cloned products, but this should not interfere with the store's overall performance. As we reviewed your case, it seems you’ve already discussed this with our support representative and received an explanation regarding how the app works.
We do our best to address all inquiries in a timely manner, but sometimes delays are inevitable due to time zone differences. If our chat support channel is offline, please don’t hesitate to submit a ticket or email us directly. Our support managers on duty will respond and assist you as quickly as possible.
We genuinely appreciate your understanding and are here to help should you need further assistance.
Read the review by Wabi Cycles, it says exactly everything I want to say. The app worked GREAT for years, but then it became buggy, and after a month, its still not fixed. Their new version of the app doesn't track inventory! Its also incompatible with a shipping app I use.
They updated the app, broke it, and now I'm moving to another app. Don't fix what ain't broke!
Hello,
Thank you for taking the time to review our app.
We do understand your concerns and are truly sorry the new app version wasn't a good fit for you.
The app upgrade was a necessity. The old version has an outdated architecture and doesn't meet the latest platform's requirements. Furthermore, we were striving to avoid the unlimited generation of cloned products which concerns our valuable merchants.
However, we are still working on the app improvements and continue introducing new features constantly.
Inventory tracking without a doubt has crucial importance for ecommerce. The system was to be launched earlier, but we've faced difficulties with the implementation and had to rearrange the development strategy. The initial strategy would result in limited functionality, so we decided to postpone the release but introduce the fully operational system.
We already released the preliminary updates that prepare the basis for the general one. So we've got back to our roadmap now, and are working hard to launch the system at the earliest.
We hope you find a solution that will meet your needs perfectly. Should you ever decide to give our app another try, we are always here for you.
Thank you.
BEWARE. We've used this app for 5 years. They recently updated the app as the older app was having issues where customer's weren't getting charged for options even though they showed on the order. The new approach resolves that, but it opens up some serious issues:
1. Products with options can't have their inventory tracked. This was not told to us when we migrated. It is in "development" (and has been for a while), but it is absurd they launched an app that doesn't have one of the primary functions of e-commerce - tracking inventory. That means you have to manually update your inventory for these SKUs. Really?
2. The new approach can cause a host of other issues with functionality with other apps as it created new custom options variants or SKUs for every order. We had to revamp all of our shipping software to try to accommodate this new approach (with limited success). We also ended up having to remove options from some products because it become too complicated to manage.
3. You'll get a a lot of extra variants or SKUs in your admin system that are a pain to manage as anytime a customer creates an option on your site, it generates a variant or SKU in the back end.
If you don't care about inventory tracking or compatibility with other apps, it works great. Otherwise, BEWARE of using the app.
As many others say this app USED to be great. For the second time in a row now we tried to update the app to the new version and the second time was as bad as the first. And mind that every time it doesn't work our configurator is down, which means our products are worthless.
So comes the second try they send me again instructions how to do this and I am getting ready at a little down time and as per instruction I delete the old app. The moment I am clicking the link the provided I am getting an error message. And now I am in absolute panic mode because our website is basically broken now, I contact support one time, two times, three times...no response. After about two hours I am getting a reply and it basically says "well you should have done that at 10:00am our time" which is 01:00am my time!!! Great, right? Now my site is broken and nobody helps me. Shopify really needs to come up with an insurance against developers like this because if they'd be in the US I would sue them for damages.
I'm sorry you had a bad experience with the migration. Migration to the new app version is a delicate matter, especially for complex app configurations. Therefore, we always ask our customers to initiate the migration within our working hours, so that we could react immediately in case of any issues.
In the migration instructions that we sent you, we specifically underscored the following: "You can start the migration any time Monday - Friday between 10 AM - 6 PM (GMT +2)". Meaning you could have started it in your morning, not at 1:00AM as you claimed above. But you started the migration way outside our working hours, therefore we were not in the position to provide you with timely support.
If you'd be willing to agree on a specific time for migration within our working hours above, we'd be happy to give it another try.
This is probably the dumbest app in the entire Shopify app store. Everything works perfectly, so you'd say it's a brilliant app. However, that's not the case, the stock of the products for which you use this app is no longer kept track of, and the support simply tells me that I should then do this manually. I use this app to offer an extension of the warranty on my products. From 1 to 2 years, so now I have to manually keep track of the stock of my entire shop. This is like going back to the Stone Age.
Hello,
Thank you for your feedback, we appreciate it.
We do understand your concern about the stock management interruptions and are truly sorry for the temporary inconvenience.
As we mentioned earlier in our chat conversations, we are working on the development of that functionality at the very moment and will implement two-way sync between the original product and all the sibling variants generated by the app. We are doing our best to release that system in production as soon as possible, the expected time is early Autumn.
Useless. Not a damn thing works
We’re sorry to see this review, especially since we didn’t receive any support requests from you and didn’t get a chance to help.
If you decide to try the app again, please reach out to our team with your store URL and a brief description of what didn’t work. We’ll gladly assist with setup and make sure everything runs as expected.
APP is not working with simple theme
Hello,
The app was integrated into your theme successfully.
However, each theme (whether it's simple or not) has unique selectors. So you might need to add theme selectors to the app's Settings to make all the features perform as intended.
Our team configured the app for you as soon as we got collaborator access to your store.
Always feel free to contact our support team if you have any questions or need help with anything.
Infested the entire site with "mws_apo_generated" product types. Danger!
Hello,
We are sorry to hear you faced difficulties while using the app.
The app may generate cloned products in certain situations. However, they should not flood your product list or appear on the front end if the app is configured and used properly.
As we can see, our team offered assistance with the app integration, but we never heard back from you.
Should you ever decide to give the app another try, please feel free to contact us. We will be happy to assist.
Thank you.
