APO Product Options, Variants
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I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Hello,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it.
Have a great day.
Horrible experience with this app. We spent countless hours and lots of money installing and setting up hundreds of variant options, only to discover a critical feature limitation. You cannot use any discount codes with this app except for storewide codes. Want to run a sale on just one product, or one collection? Can't do it. This is a dealbreaker and we had to abandon the project after so much time and money. Also, the way the app functions, it creates a new product anytime someone purchases a new variant combination. This means managing the back end of your store will become very messy and cumbersome as you will have hundreds of "placeholder" products generated by the app. No help or refund from the developper for this, even though we are not able to use the app in our store. The discount code limitation should be clearly disclosed, as it is a critical function for many stores. The variant options LOOK nice, but the the feature limitations make it unusable.
Hello,
We are truly sorry for the inconvenience you've faced with.
Unfortunately, the current app working principle doesn't allow us to fix this issue on the spot. That's why we decided to reconfigure the app. It will no longer generate custom temporary products/clones and all the native Shopify features will work properly.
But since this is not a regular app update, but a massive UI reconfiguration, the development process takes time. We constantly face new challenges while striving to make the app function perfectly. That's why delays in release happen.
Please feel free to reach out to us directly to discuss the ways we could solve the conflict.
Have a great day!
I like the IDEA of this app, but it is constantly creating issues in my shop;
-Printed the option code language on my packing slips
-Created duplicate products
-Stops discount codes from working
-Some items in collection were not displaying due to this app changing code in my theme. Took shopify support about an hour to fix it. This caused me to LOSE sales over the weekend since the items were part of a BOGO sale. -This app changed code in my theme which was a mess to get out and reverse. Today I decided I've had enough. Looking for another option.
I contacted support and have not received a response in 3 days. I haven't been able to use the app or get my questions answered. For the monthly amount they are charging they should have a live chat option to contact support for help. Overall this app is not giving me a good impression.
Installation is not user friendly a shopify guru tried to install the app due to lack of communication from the developers and he was unable to install it.
in the future i would like to see better communication, an option to alphabetize options list with the click of a button and ability to edit multiple options list at a time. Being able to copy and paste a options list instead of entering one by one would be helpful also.
THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!
Hello,
Thank you for your feedback.
We'd highly appreciate it if you could elaborate a bit on your concern.
The app generated cloned products before. But we released a new version recently that has a completely new working principle.
Instead of creating a clone for every product with options that a user adds to the cart, the app now creates variants for those options right inside the base product. Clones are created only if the base product reaches Shopify’s limit of 100 variants per product. In such cases, we create a clone and proceed with adding variants to it, until that clone also reaches 100 variants. Then we repeat the process. But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one.
Third-party options apps providers are limited by Shopify in many aspects. We are not allowed to change the original product price at the Checkout and are to look for workarounds.
Some apps generate clones, some create draft orders. We decided to use Shopify product variants functionality.
Thank you.
Time wasted can never be regained. Especially for a small business owner like myself. I sell footwear, which my customer have to pre-order. I recently wanted to give my customers the opportunity to select additional options such as the fur size that their slides would be made with. While the app was able to add the additional variant, whenever my customers select their size for example a size 9 and add to the cart it changed their size to 5, not only that but it also does not show the other selections the customers made which is, for example, the fur size, and the color of the sole. it's only showing size 5. my entire message thread is visible for you and your team to look at, but for now im removing your app.
UPDATE***** After reaching out the developer of this app, I explained that whenever my customer selected the slippers they wanted such as the size, fur size and color of the sole add to cart size changes automatically to a size 5. It also doesn't show the other selection that the customer made. At first when I reached out to the developer, they said that it happened because the customer had use the quick view to make their selection. I personally tested this and I had the same issue. By directly go into the collection page itself and added the item to the cart and it still changed to a size 5. So I decided that I'm not going to waste anymore time on the app. Because 1 I have quite a few persons that I need to contact to verify their order. So I deleted the app and left my honest review. On the 14 of August I had my yotpo app updated where I had someone from their company logo on to my store and coded my review app. Though I had removed advanced product options app, I did not remember to revoke access from them to my store. On the 16 of August I went to my store to do some work when I noticed that my review app isn't showing anymore. After doing some checks I realized that someone from Advance products options access my store on the 15 of August without my knowledge. I'm assuming to check to see the issue based on my review of their app. Now this is where I'm very upset. WHY AFTER THEY ENTERED MY THEME MY REVIEW APP STOPPED WORKING?? Also, if they went in to remove their codes, WHY did they interfere with MY REVIEW APP? Not only that, but they did not make a copy of the theme before they did any code edits. After checking it's the same theme version still active. Now I'm left wondering WHAT ELSE DID THEY DO? ALSO, I NEED TO KNOW WHO WAS THE PERSON THAT ACCESSED MY THEME. AND EXACTLY WHAT THEY DID. As far as I see they invaded my store privacy. They did not notify me at any point prior to yesterday that they were going to log on to my store. And at this point I feel like I should get a lawyer because I personally feel they messed up my review coding because of my review of their app.
Hello,
Thank you for reaching out to us.
We are truly sorry to hear the app didn't work for you.
We've double-checked your ticket. Initially, you asked if it's possible to replace the Shopify variants with our options without removing the existing variants from the backend.
We replied that our options do not replace variants, they can be used in conjunction. We can hide the variants from the product page with CSS. But this is just a visual effect, and standard Shopify variants still exist on a page. We made that change upon your request.
Thus, when you added a product to the cart, the default variant was still getting added.
This is the case why always got the Size 5 variant added.
Also, the app code initializes on product pages only. I.e it's required to visit the actual product page to select options. While on your store, there is a "Quick View"/"Quick Shop" option enabled that allowed purchasing products without selecting our options.
In case of any questions please let us know.
Support went from being friendly and good to terrible trying to fix my issues. My main navigation started to change with duplicate (clone) items, a mystery field was added to all products that used their app called "Default Title".
Product options in cart are very unintuitive, just show up as a string of text, and don't list pricing.
In the end I was basically told to figure it out. Very displeased with the experience and would not recommend using this app.
This App don't work, it fails non stop and they don't offer any support. The app breaks and the downtime causes loss of sales and I'm furious that my entire store was built upon this app.
APP is not working with simple theme
Hello,
The app was integrated into your theme successfully.
However, each theme (whether it's simple or not) has unique selectors. So you might need to add theme selectors to the app's Settings to make all the features perform as intended.
Our team configured the app for you as soon as we got collaborator access to your store.
Always feel free to contact our support team if you have any questions or need help with anything.
Not working as well as there is don't have any good support..
I try to contact support from 1week and they are unable to provide a solution.
as well as buy this app