整體評分
4.6
各級評分數量
  • 87% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2018年6月15日

The support team is on the point, Best support with development i've ever seen
The app works great, And seamlessly, Best app for extending Shopify limited options

Crtnme
美國
使用應用程式 8個月
2020年6月10日

I really love this app! It was easy to start using and has made our customer ordering experience so much better and I don't think we are losing sales due to ordering frustrations any more. Also, the customer service is excellent! They are always there when I need them. Thank you so much!

Tha Cookie Pusha
美國
使用應用程式 8個月
Mageworx 已回覆 2020年6月11日

Hello,

Thank you so much for taking the time to rate our app! We truly appreciate it.

Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist.

Have a wonderful day.

2018年12月18日

Finally an app that will allow you to post over 100 variants and keep all functionality that Shopify builds in. I can't convey how happy I am that this app exists, and the best part is the amazing customer service. There were a view modifications I wanted done and the team executed every one of them within a day! Doesn't get any better folks!

Relicate LLC
美國
使用應用程式 8個月
2022年5月30日

Great app if you offer products with many different options that exceed the 100 variant limit set by Shopify. Saves you the time of manually filling in the price of each variant as well. The support team is also friendly and responsive.

RichCables
加拿大
使用應用程式 8個月
編輯時間:2022年8月31日

Fantastic app. Does all of the custom options that we needed for our assortments and was very easy to setup. We had one issue that required us to reach out to customer support, but Angie and Polina were amazing. They understood our issue the first time and were able to make the edits needed to resolve it quickly and accurately. This app is a must have for our shop! Update: The team is all fantastic. We've had a couple of additional issues come up as we've started to use additional parts of the system. Custom choices were not displaying the way we wanted on packing slips. We sent a message to the team and they were (once again) very quick to make edits to our packing slip so that the information displayed the way we needed. Can't say enough about their fantastic service!

Stage Stop Candy
美國
使用應用程式 8個月
2020年7月7日

Really great app but the support is lacking and the software is not reliable. Works great 90% of the time and is down randomly the other 10. Word of advice, when you use this app as a product selector and it experiences issues you get $0 in sales, because customers cannot add to cart. This is the second time its happened it 6 months and if you're looking for support you won't get it. You'll just have to wait until they fix the issue, right now ite been about 5 hours for me, middle of the day, no sales, no support from Mageworks. I'll be migrating off this app and paying a developer to program an alternative option. I would suggest looking at other options because you're likely going to have the same issue and will have to change apps later on, costing you time, money and a good chunk of lost sales.

WitchyLashes
澳洲
使用應用程式 7個月
Mageworx 已回覆 2020年7月8日

I'm sorry to hear about your experience. This incident was extremely frustrating for us as well.

It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. 

Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance. 

編輯時間:2019年6月20日

We had quite a complicated set up on site, it took a while to get there but I have to say the Customer Service has been amazing, Angelika was very patient with me and understood everything that I wanted.

The app is very flexible, I highly recommend especially as you will be in good hands should you need to ask questions or have it set up.

Jess ( Abbott Lyon)

See it in action: https://www.abbottlyon.com/collections/summer-collection/products/personalise-crossbody-bag-snow-white-rose-gold?variant=14155818041410

Abbott Lyon
英國
使用應用程式 7個月
編輯時間:2019年12月4日

Our issue was promptly resolved by MageWorx team! Angelika assisted us and corrected the issue caused by another app I installed (and uninstalled since way back when) called Bundlo: Products Bundle. Technical support is really important and I am glad that MageWorx is so reliable in assisting us when there are issues. Back to 5 stars!

This is the old issue we faced that they promptly resolved:
We had complaints from customers about wrong prices during checkout when they update the qty of optional items on the checkout page. This app causes erroneous prices and frustrated customers. Really bad for business.

RAKwireless
香港特別行政區
使用應用程式 7個月
Mageworx 已回覆 2019年12月4日

Hello,
Thank you for your feedback and we are apologize our app didn't work for you. I checked your support tickets and it seems we didn't receive any issues from you. I talked to our team regarding the problem mentioned in your review and it could be caused by a custom theme or a 3rd party app, because this functionality works correctly out of the box. Our team checked your store front-end and it seems the 3rd party Product bundle app, which is installed in your store, breaks our functionality. We can check this problem in your store and try to resolve it.
Please let us know if you need our help we will be happy to assist you with this problem.
Have a great day.

2023年5月5日

Brilliant app and customer service! Thanks for getting everything set up perfectly and I would highly recommend to all.

The Bed Supermarket
英國
使用應用程式 7個月
2018年2月16日

App works well, and fantastic customer service. Very happy so far.

No 22 Bicycle Company
加拿大
使用應用程式 7個月