APO Product Options, Variants

Thank you so much for the wonderful review - and for being with us since 2020! 🙌
We’re thrilled to hear the theme integration has been smooth and that our team could quickly handle the finer details between storefront design, UI, and setup. Knowing our replies and solutions hit the mark means a lot.

If you ever have new ideas or need help fine-tuning anything, we’re always here. Thanks again for the recommendation! 💙

Hi,

thank you for taking the time to share your feedback. I truly understand how frustrating unexpected charges can feel, and I’m sorry this situation caused you stress. I’d like to clarify a few important points for transparency - both for you and for other merchants reading this.

1. Apps cannot install or charge without explicit approval from the store owner

Shopify requires two mandatory confirmations from the store owner (or staff with extended permissions) before any app subscription begins:

- approval of the app’s permission scopes
- approval of the recurring charge
- Immediately after that, Shopify emails the store owner a confirmation of the approved subscription.

2. Internal logs show the app was installed and actively configured
I personally reviewed the historical activity:

- The app was installed on November 16, 2021
- A set of product options was created the same day
- Those options were edited again on November 18, 2021

This indicates the app was not only installed intentionally but also tested and configured during that time.

3. About the recent charge
All billing is processed by Shopify, not by app developers. Uninstalling an app stops future charges, but depending on where it falls in Shopify’s billing cycle, a charge may still appear shortly after removal. This is standard for all Shopify apps.

That said, even though everything was billed correctly according to Shopify’s system, we still issued a refund for the latest charge, plus three additional months as a goodwill gesture.

I also sent you a detailed email earlier today with a full breakdown of everything above, including screenshots and timestamps, so you have all the information directly.

I genuinely hope this clears things up. I understand this situation was unpleasant, and despite everything working as intended on Shopify’s side, we still wanted to help by issuing multiple refunds. If you need any further clarification, I’m always here and happy to assist.

— Vitali, Co-Founder at Mageworx

Thank you so much for the 5-star review - and for sticking with us for 3 years! 🙌
We really appreciate your candid note: it hasn’t always been perfect, and that’s exactly why your feedback has been so valuable in shaping the recent improvements.

Thanks again for the trust - and please keep the suggestions coming. We’re here whenever you need us!