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Users beware! We tried Product Search & Filter Pro for 1 hour & 19 minutes and removed it because it did not meet our business's needs for fully responsive product filters. The merchant then charged us their monthly subscription fee. We contacted the developer (ETS Soft) to request a refund, and they directed us to Shopify support. We found this highly unusual but followed their instructions. In the end, we received an email from ETS Soft stating, "this is not an eligible reason for us to accept the refund because the app description of Product Search & Filter Pro already listed the app plan." We requested more information regarding the denial and received no response!
We're sorry for your misunderstanding. Our app is listed on Shopify apps as a paid plan (We don't have a Free or Free Trial plan), so when you install our app, Shopify's system charges the fee (Our team didn't do anything, it's automatically charged by Shopify's system).
Since our app doesn't meet your need, you already contacted us, and we already issue the refund, you will get it in your account after verifying by Shopify
Makes every single collection page VANISH AND SHOW NO PRODUCTS! I'm trying so hard to find a filter app that works with my store so I forked out the non refundable $30 to try this hoping it would be it. First off you cant get ahold of support. It keeps saying error when trying to contact them. Major bug.... when you have the filter enabled for the collection pages it gets rid of every single product in your store on any collection page! STAY FAR AWAY!
Hello,
Upon checking with our support team, it appears that we haven't received your message. Could you please let me know where you sent the contact? Did you use the contact form within the app or another method?
If the filter options aren't suitable for your theme, rest assured that we will provide support to ensure they work seamlessly with your theme. Kindly reach out to us again using the support form within the app, and we will assist you in resolving all related issues.