Overall rating Based on 150 reviews
Excellent customer support. We use multiple different apps to run our storesite, but most do not offer the type of support I always get from ASM. I didn't have to wait 24 hrs for a response, as a matter of fact, they offered to call and work with me through the issue in less than 5 minutes of contacting their support team. They care about their customers and it shows. Have been using this app for years now and have always had the same great experience.
Nick's Truck Parts
First let me say that the Customer Support is great. No question goes unanswered. I am very secure in knowing that my needs are addressed in a timely manner. Our store drop ships items from various vendors located in the US. Dimensional weighting is a big issue. Items that need to be delivered by LTL regardless of weight can be identified. This Application permits you to indicate the origin of your shipment which is important to keep the shipping cost down for your customer. We are now using the shipping calculator on our site. I would highly recommend this App
Christmas by Krebs Wholesale
We've tried many shipping apps for dimensional shipping and this was the first one that worked properly! Not only is it robust, it's also easy to set up and use. And the customer support is like nothing we've ever seen on the Shopify App Store. Very highly recommended!
Action Athlete Supply
This app is super versatile and does everything we need it to. I was not the original set up man for our site so I came in a little blind to how it worked. I had a few questions and needed help, Lance was able to walk me through what i needed to change and update and provided screen shots as well to help out. He made it fast and easy to make the fixes and all is good now. Thank you!
Online Stone Solutions
This is a great app if you have lot of custom shipping rules related to products. For example, add a $5 surcharge if X products weight more than Y lbs, or a 25% charge if Z ships to these 12 countries, etc etc. We evaluated it for integrating with UPS freight and negotiated rates billed to a 3rd party, which worked great.
We received excellent support as well.
Rajeff Sports Customer Portal
App works great and the service is top notch! Adds a lot of customization ability that you can't pull off via Shopify's built-in features.
Greenlight Surf Supply
Powerful app and great customer service. We ship everything from digital media to containers full of product and this app is the only one we've found capable of handling the online quotes for a huge array of shipping options.
Bumbini Cloth Diaper Company
Best on the market! Outstanding product and superior customer service, who go beyond to help. You won't be disappointed.
Tepui Tents | Rooftop Tents for Cars and Trucks
ASM has an easy-to-use layout, with the ability to customize detailed and compounded shipping methods. Best of all, the service is fantastic. Very helpful, responsive, and knowledgeable.
Using multiple carriers can cause a lot of hiccups but Advanced Shipping Manager is the most user friendly shipping app I have found. The tech support is amazing...they answer the phone, respond to emails, and will happily help you with any configuration that you are struggling with. Shipping costs are so important to eCommerce, it can make or break a sale so having an app with good support is a MUST! Thank you so much for all of your help!!