Overall rating Based on 152 reviews
Customer support with Advanced Shipping Manager is outstanding. This app is priceless and pays for itself quickly when you have many sku's with different dimensions and weights. Dan and the whole team are very prompt in replying back to help guide thru the setup process to ensure the settings are correct. Works great along with ShipStation for accurate shipping options in our cart. Highly recommend!
These guys are on it! Super convenient, reliable and efficient service. We needed help getting set up with specific scenarios that needed to be tested, and they were with us the whole way through and will continue to be as our business grows.
Great customer support
These guys know what they are doing, they are very attentive. They helped me with the initial set up and helped me tremendously when I had some issues.
I strongly recommend
A great app if you sell dimensionally weighted product via Shopify. Great support as well!
We love this app. We have a lot of heavy equipment that we ship and being able to configure those items and have different shipping methods is extremely helpful for our customers. We've been able to give customers better shipping costs and ETAs.
This app is the best for live shipping quotes and item-based restrictions.
Consider this an open warning to anyone thinking about using this app. A simple documentation error by ASM cost us about $1,000 in revenue during our first 45 days using their app.
Despite the fact that they "guarantee the ROI of their app," they never responded or acknowledged our multiple requests for them to consider waiving their fees.
The ASM team earned this review by ignoring support requests and costing us a significant amount of money.
We've been a King Webmaster customer for over 10 years. We recently switched from one platform over to the Shopify platform. We were pleased to find King Webmaster had the Advanced Shipping Manager app available for Shopify. Our shipping needs are very complex. We ship with USPS, FedEx and by Freight. Some of our items ship free, some a certain flat rate to some states and additional rates to other states. We also have products drop shipped from a few of our vendors. Advanced Shipping Manager handles all those situations and more. On top of that the customer service is fantastic. If we didn't subscribe to Advanced Shipping Manager we'd be paying way more every month in lost fee's to the shipping companies. Advanced Shipping Manager is worth every penny!
Bighammerwines Com 2
This seems to work, but it required assistance.
It does NOT work if you use a MAC.
And, the reply time for assistance is more than 2 days and counting....
Top notch support team! We sell a huge variety of items ranging from small 2 oz items to oversized 40 lb boxes, with a bunch of shipping rules to go with it. Our biggest headache was the pesky dimensional weight billing and our old website was custom written to handle it all. So when it came time for us to move to Shopify, we were really concerned if there was an app available. In comes ASM, it included everything we needed and more! Dan and Burt were also quick to reply my emails when I had questions, or troubleshoot my settings when it was having issues. It works better than our old website, as we can quote rates that are closer to the actual rate, and not overcharge or undercharge the customer.