Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping management, including accurate rates and support for multiple methods. Despite a complex setup, it's seen as user-friendly with customizable shipping rules. The customer support is highly commended for its responsiveness and expertise. However, some merchants reported issues with Shopify integration and manual updates. The app is recognized for saving money and enhancing customer satisfaction with precise shipping costs and delivery estimates.

September 4, 2014

For Yahoo stores, this is an amazing app- I used it with great success at Yahoo and was excited it was available here. Unfortunately, it is not sufficiently integrated into Shopify in a way that was workable for me. Even then, it is a great program and from the other reviews it is a godsend in addressing the limitations of the Shopify shipping features. The issues here are integration with Shopify and needless antagonism from a member of the KW team (not Burt).

As you can see from all of the screen shots even in the app store, ASM is still very much a Yahoo product. All of the program documentation is for Yahoo and there is no direct Shopify integration. In Yahoo, you can make edits on the product page, but in shopify, setup and edits are done via CSV file.

I asked about paying to have them do the setup, but that was not an option.

As for customer service- yikes!

Burt is great- I have worked with him previously and he is pretty much perfect- easy going, knowledgable and responsive.

Unfortunately, Dan from their team is strangely inappropriate and antagonistic so be prepared for a flurry of unpleasant emails if you find this program does not suit your current needs as a Shopify merchant.

Ruth's Beauty
United States
Almost 3 years using the app