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We moved over to ASM after our current shipping app did not have all the functionality that we needed. Our shipping methods and setup was very complex, but Burt helped us move everything over into ASM and did extensive testing with us to make sure everything was working correctly. He put a lot of time in to help us and he was always quick to get back to me. A pleasure to work with and the app is running very smoothly on our site!
The feedback and help is awesome! Very kind and communicative, and always ready with an answer. Highly recommend!
We've struggled using other shipping managers/cartonizers over the years and were getting very frustrated with the lack of features. Simple things like charging customers properly for shipments to Alaska and Hawaii or failing to cartonize large orders properly. Items that seemed pretty basic items for a shipping manager.
We came across ASM and have been very happy with the experience so far. Not going to lie... It was a pretty big lift at the beginning in regards to setting up all our product dims, weights, harm codes, and shipping rules, but once it's all in place it works like a charm! My one constructive criticism for ASM would be to have clearer guidance during the setup process. Felt like I had to ask 100 questions. That being said... Their team has been extremely easy to get on the phone to answer questions and help solve our issues. Again, it's a simple thing... but communication has been a pain point we struggled with using other companies over the years.
All in all... happy with the app.
Great shipping App. It had everything we needed. Their Customer Service is also excellent.
ASM is very easy to setup and manage. The customer support is top notch and very responsive. Highly recommend!!!
Advanced Shipping Manager is the only app I would recommend of its kind. I have worked with them on more than 1 store and they have exceeded expectations every time. No matter what shipping challenge you may have, they will find a way to make it work for you. Looking forward to using more of their features in the future. Thanks guys!
Burt and the rest of the team at Advanced Shipping Manager are simply awesome!
Quickly respond to my inquiries and help find solutions to all my shipping issues. Was selling on another platform and they were great there, moved over to Shopify and they are somehow even better! Their product is excellent and the team really knows how to support their customers. Highly reccommend!
We have used this company for many years for many different website solutions and they have never failed us, in fact, they have always exceeded our expectations!
The Advanced Shipping Manager app has been amazing. And what's more amazing is their support. They are really fast to reply and extremely helpful. This has been one of the best support experiences I've had recently with any SaaS company.
I've been using this app for our e-commerce site for over 1 year.
The app is capable of customizing ground shipping & Ltl Shipping Rules to however, detailed you need it to be. There are many solutions for your business shipping needs. Best of all, is the support you get from ASM. Burt has been excellent in setting up the store and continuously works with an ownership mind and has helped me enormously. I highly recommend this app for your shipping app for customization shipping matrixes and knowing you have the support you need to help you understand the app and also someone who works with you in seeing it get executed.