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Incredible customer service! We couldn't be happier with the ASM app and team. They truly offer the best customer service of any app we use for our store. They actually answer the phone (a novelty these days) and spend as much time as it takes to setup your shipping rules appropriately. We highly recommend it!
So we probably have one of the more complicated shipping problems. Thirty unique warehouses in Canada and the US. People buying items from the two countries. All we can say is that Burt needs a statue in his town in Florida. This man is amazing and beyond patient. I think most of the reviews talk about Burt but until you spend the time on the phone with like we did, you have no idea how amazing he is.
Thanks for everything Burt!
Mike & Patrick
We are using ASM in 3 stores with very complex shipping needs. Dan was able to help us launch the solution and do custom work to support what we wanted to achieve. If you have a complex shipping structure, this is the solution to use. We are now collecting the correct amount of shipping, and this app has helped us increase our margins. Thanks Dan!
We've been working with Burt since we installed the app and couldn't be more satisfied with the level of customer service. He's patient and willing to work with you to solve any issues. 10/10 would recommend.
The best Shipping App Ever. Just takes a minute to get setup with a basic product export and then it's really easy to update. We now have FULL shipping control and I can't believe we went so long with out using this software. Worth every penny and the customer service has been excellent.
We ship items for stair cases that can have USPS Priority mail to UPS ground to LT L freight in the same shipment from different locations across the USA.
I came to Shopify after I had started working with Advanced Shipping Manager.
This system has made it so we can truly automate our online store and be able to calculate shipping costs.
No doubt I kick myself for not finding them 10+ years ago to help with this problem.
RIch Burkhart
www.stairpartsusa.com
Best on the market! Outstanding product and superior customer service, who go beyond to help. You won't be disappointed.
Customer service is outstanding. They are always willing to help and the response time is super fast. Burt helped us create a complex shipping table which is very much appreciated!
Great app, great people, awesome customer service!!! Burt and team, you guys rock!!!
Burt is a busy guy... To be honest, not the easiest person to reach... But once you catch him on the phone, he'll always do his best to help you and make sure everything's working for you. His explanations are clear and he knows what he's doing.
As for the app itself, the available customization options are just limitless.
Before checking out and entering their shipping address, customers can also get shipping estimates on their cart page by entering their ZIP code... This is a huge plus as we'd hate for customers to be surprised by total shipping cost after the trouble of entering their full shipping address during checkout.
For a small additional fee, ASM can even integrate with other freight vendors such as UniShippers.
If you think you have a set of complicated shipping rules and it's impossible to have it all on your online store -- ASM will make it possible for you.