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Super helpful and responsive in solving any types of issues or concerns. We had a complicated integration and the team has jumped on many calls with us to assist in working through it. Burt and the team are awesome to work with!
There is simply no other app that can do what this can. The team at ASM are very accommodating on helping you configure anything you need. If you need anything modified or customized, their dev team works with you tirelessly until you are satisfied. Dan and his team went above and beyond to ensure our satisfaction.
First let me say that the Customer Support is great. No question goes unanswered. I am very secure in knowing that my needs are addressed in a timely manner. Our store drop ships items from various vendors located in the US. Dimensional weighting is a big issue. Items that need to be delivered by LTL regardless of weight can be identified. This Application permits you to indicate the origin of your shipment which is important to keep the shipping cost down for your customer. We are now using the shipping calculator on our site. I would highly recommend this App
I love this app. It has helped us tremendously to get the shipping quotes we need. The team is fantastic, with a zero to sixty response time. And they are all so pleasant.
I look forward to needing to contact them. Five stars!
This app helps us save $$$ on shipping costs - highly recommend! There are so many rules that can be setup to show shipping methods based on commercial/residential addresses, shipping weights, and even free shipping thresholds. Customer support (specifically Dan!) has been very quick to respond and has helped us find solutions to save even more.
Great shipping app with amazing customer service! Every time I need to create a shipping promo, I give the ASM support team a call - Burt always helps me get whatever I need completed within minutes. Highly recommend!!
King webmaster is a perfect fit for our store's needs, when you have tens of thousands of items you need customer service you can rely upon and king webmasters team is always around to help.
The app does everything we need as well as allowing us to ship SKU's that have multiple boxes. Burt from the support team is always quick to respond and very helpful. Thanks guys, keep up the great work.
I am the IT guy. I assisted in installing and configuring for our store. During installation I needed to call support with a how-to question and it was amazing. The phone AND my question was answered immediately. I spoke with support a couple of times since with additional questions and they provided the same great service. Highly recommended.
We have an incredibly complicated and varied inventory with hundreds of products and Advanced Shipping Manager is our savior! I have been using it for years now without issues.
We use it to:
Charge different prices for different local delivery zip codes
Charge an adult signature fee if a cart contains wine
Prohibit wine gifts from shipping to specific states
Prohibit gifts with flowers and wine from shipping via certain methods
Offer flat rate shipping on only some product categories, with a weight max and an order subtotal minimum
We are now setting up a complicated flat rate shipping price for our gift baskets only and they are really going above and beyond to make it work for us. While it's not the absolute most user friendly for large product catalogs like ours (we've renamed our SKUs to help group products that we want to have similar settings), it's improving and it's robustness and unparalleled customer service makes it SO worthwhile. Someone else suggested I take a look at a newer shipping app with a fancier UI and they could not accomplish even one of our core needs. As a small business, I worried about the monthly subscription cost, but I absolutely think we recoup our costs each month and save ourselves so many painful customer service calls when a customer has selected a shipping method we can't honor. We likely would have had to leave Shopify without this app.