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Just tried to install, but product images display half cut-off. That is a show stopper. Would have given 5 stars otherwise.
I'm very impressed so far with this app. In the last 8 days I have had a 1000% return on ad spend which is amazing !
Thank you for the great review! We are pleased you found RetargetApp beneficial for your business 😊, and are looking forward to boosting your sales even more 🤑
This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.
Hello!
Alex here, from RetargetApp.
The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95.
However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way.
We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager.
We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.
Facebook remarketing made easy with Retarget app. Thanks.
ANB Mart Online Shopping Australia - www.anbmart.com.au
Thank you for your pleasant note 😀. I appreciate a lot you taking the time to share your experience with RetargetApp 🎉
this app is helping, still in the early stages but hasn't made a return without a doubt. Fast and efficient customer service as well
We are glad to know that! Thanks for your feedback and may your further experience be at the same highest satisfaction level.
It seems to work well. I see the ads myself occasionally on FB and they look great and are decently accurate as to what products I have been looking at.
Very easy to set up.
BUT, the ease of use makes the app TOO simplistic. There are barely any reports to look at for ad performance. The only thing you can see is total spent, revenue, and profit.
You cannot see CTR, you cannot see any other FB ad metric. You also cannot set the amount of time you would like these ads to show for someone (the amount of time they are in your custom audience) without contacting support.
The biggest issue that I have run into is that the revenue statistic is COMPLETELY OFF. Currently, my spend is $40 and my revenue is $26k. This is wrong.
This total revenue might be from other sales of ours through other sources (like google, and Point of Sale in store), because it is certainly NOT from the retargeting ads. I know that for sure.
Customer service is ok. Takes them a while to get back to you sometimes. I talked to them about this and they said that sometimes the numbers glitch out or something to that effect.
I like the look of the ads and the ease of use, but the numbers can be flat out WRONG, and there is minimal reporting and ad customization available.
I hope to see improvements in the future.
This app takes the stress out of creating your own campaigns on Facebook. Support received from Oleksandra is excellent.
Thank you for the great review! We are thrilled to hear that you got exactly what you wanted out of your retargeting experience with us 😊
The app as a retarget app is incredible. They are the most economical app too as far as I know. I have reduced the rating to 4 basically because they have no reporting options or analytics at all. And worst of all their revenue calculation that is happening from the app is woefully wrong. It says my spend of 370 dollars has given a revenue of 3000 dollars which makes no sense as I started my store just a few months ago and have not made that much sales from my store from all sources included. Quite silly it looks. I have mentioned this a few times but there has been no update at all in the last few months. Hope they sort this out soon and also include some analytics or reports.
I have a big problem with the facebook step: when i want to agree retargetapp in the request i have a white page and nothing work
Horrible These People Report False Sales Check The real progesss in the report app
We appreciate your continued business with RetargetApp and need to note that, when it comes to tracking the results of a Facebook campaign, no other tool can provide more accurate data than the Facebook Ads Manager. RetargetApp is a Facebook Marketing Partner and takes all data directly from Facebook the way as they were recorded.
RetargetApp also values transparency - this is why we made sure that each of our customers can access the detailed campaign stats right on Facebook 24/7.
I’ll be happy to answer any questions you may have - just message me at help@retargetapp.com.
Alex from RetargetApp