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my facebook pixel has been error, when i use this app
Used the app for close to a month, spent over $1,000 on ads, and might have broke even. If you're in the United States you'll usually have to wait for 12 hours or so for an answer from customer support, and usually that answer is them giving you a link to the Facebook support page. One time I had a billing question where Facebook had charged the wrong PayPal account somehow and needed it fixed, ...
Hi There,
Thank you for your feedback! Our Support team works from 10am to 6pm EET. We try our best to reply to each of the messages as soon as it’s possible, however, we do ...
It took a week for the app to even work because of a Facebook issue. We had to push for updates, and wasn't kept informed. After a week the ads started running in the learning phase, we used the suggested copy and budget. After £200 spend we contacted the support to see how the learning phase was going only to be told by Liza that we had failed the learning phase and we needed to tweak the copy ...
Hi There,
Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and ...
Unfortunately, we had a bad experience using Retarget app recently for the first time. When we first went to set up Retarget app and our first campaign, the preview feature showed our product images in the ad would be badly cropped. Before running the ad, we reached out to Retarget app to inquire as to whether the app could properly accommodate our rectangular images, and we provided them with ...
Took $150 initial payment and essentially stole the money as they have only done $3 in spend, on top of that the ads they did show were the wrong ones with a link that didn't work. To top it off i have been unable to get a response on how to be refunded in 3-4 days. TERRIBLE service, do not use this service.
Used the app during trial period and lost £350 and got 1 sale , they couldnt get basic conversion tracking work. The keyword targetting was all really of the quality of a novice. I would strongly recommend to stay away from this company. Its useless. I manually advertised and got 3 sales myself with my very basic knowledge. So this app is crap! don't waste your money or time!
Couldnt fix basic ...
Thank you for your review. As we mentioned in our conversation, every new campaign we or you launch needs to pass the learning phase. In your case, you just needed to wait ...
No response from customer support after waiting for 36 hours. Their chat service only receive emails. In settings it shows Payment settings for Facebook page does not have any payment methods. While I am using Facebook ads for nearly 1 year and paying each month with my added payment methods.
Thanks for your feedback.
We checked your history and found that you installed our app on 17.08.21 12:47 AM CET
We received the first message from you at 17.08.21 12:55 AM ...
got charged twice in one month, explanation was that I’ve used the app twice that’s why.. just be careful people
Thank you for your message.
We are very sorry that you were not satisfied with the billing principles we are currently using in RetargetApp.
A few of our Customer Support ...
BEWARE THEY WILL STEAL YOUR FACEBOOK PAGE! PLEASE STAY AWAY FROM THIS APP. THEY STOLE MY PAGE DONT USE THEM!
First of all, I would like to say that, although the problem happened due to reasons out of our control, we at RetargetApp are sorry to hear you experienced this issue. There ...
Biggest scam EVER!
I left the app to run around ten days. The app spend 25 bucks without any return! I found that very strange because retargeting was supposed to be more profitable than regular campaigns, but that was not the case. However, I've contacted them, and in return, I got something like " You should change that in your store, you should do that" which I find very insulting. However, ...