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They are gorgeous! It is my first time to give a review to any app that I installed.
The team is very helpful and they can solve almost all your problems!
I will definitely use this app when I open my next online store!
Great app! Over $200 recovered in the first month. Also, great support when adjusting placement of the ads. I'm not easy to please, but definitely a fan!
The team is incredibly fast to respond, efficient and friendly.
110% positive review. Great service and Great support!
Happy costumer
I have a big problem with the facebook step: when i want to agree retargetapp in the request i have a white page and nothing work
Horrible These People Report False Sales Check The real progesss in the report app
We appreciate your continued business with RetargetApp and need to note that, when it comes to tracking the results of a Facebook campaign, no other tool can provide more accurate data than the Facebook Ads Manager. RetargetApp is a Facebook Marketing Partner and takes all data directly from Facebook the way as they were recorded.
RetargetApp also values transparency - this is why we made sure that each of our customers can access the detailed campaign stats right on Facebook 24/7.
I’ll be happy to answer any questions you may have - just message me at help@retargetapp.com.
Alex from RetargetApp
Don't waste your time with this app. Their lack of knowledge is insulting. They lock down any useful features making them inaccessible on their platform. You cannot, for example, set any sort of auction limits or target CPA. You're just throwing money down a black hole and hoping some of it does an about-turn and comes back to you in the form of a sale.
"learning phase, learning phase". That's what you'll here. Yes I fully understand that but you can't ignore warning signals that money is disappearing at sometimes a rate of £7 per interaction. Having had to learn myself how to run retargeting in facebook I thought these guys would know how to do it given the whole premise of their business is retargeting.
Yes they have built some form of platform, though all it does is sync with facebook business manager. There's literally no value in using this app.
They not only understand next to nothing about retargeting but they know just as much about e-commerce. I kept getting told "customers aren't interested in your products as you have a high bounce rate of 70% or so. The whole point of this is to retarget users that haven't registered enough interest.
Fellow shopify merchants, do yourself a favour and make sure you don't go into these types of apps blind as you'll get taken for a ride. I was fortunate to cut my losses early doors. You can use the facebook selling channel and setup retargeting yourself. If you need help setting up a proper ad account in business manager then facebook support are there to help! Cue dev response on that "I didn't give it enough time, customers weren't interested"
Thank you for sharing your feedback.
I have reviewed your appeal and can confirm that the employees of my team provided absolutely correct information. We do not create magic, we help stores with sufficient and high-quality traffic to promote their products and increase sales. The store can attract high-quality traffic using the Prospecting campaign or Google smart campaign.
Hundreds of our clients are satisfied with the result they get with our application.
In any case, we are doing our best to improve our product and your feedback will definitely help us. If you decide to use our application, please contact us at any time!
Maksim,
Customer Service Team Lead
RetargetApp
Excellent app and even excellent team! They brought in REAL sales for us during Christmas time and we plan on moving forward with them in the new year!
Oh, we're so happy to read your feedback, and happy to know you're staying with us 😍. Our team will do our best to achieve even higher results for your store 📈.
Amazing! Directly responsible for the highest percentage of my sales. I never thought retargeting would be so easy.
Warning: they continue to charge my credit card after i had uninstalled this app
I uninstalled this app with a small credit amount which i was happy to write off, only to have them charge my account for the next week worth of ads.
Hello.
As you may already know, the issue you've described happened due to errors in data exchange between RetargetApp and Shopify. The wrongfully made transaction has been fully refunded to your account. I would like to once again apologize for the situation that took place.
To prevent any cases like this from happening in future, we have significantly improved our app since then. In a new version of RetargetApp you are billed directly by Facebook and Shopify. We have also added a lot of other features and would like to invite you to try a new version of our app. You will have a 14-day Free Trial to see if the app suits your advertising needs.
Alex from RetargetApp