Adwisely: Meta Ads, Google Ads

Do not under any circumstances use this service, I woke up this morning to check my ad account and all 15 of my active campaigns were DELETED!

The entire ad account was just wiped clean, this was an account that was spending $5k per day and now just at $0!

I contacted FB to see what happened and they replied saying according to the ad account history all of the campaigns were deleted by RetargetApp and there was nothing they can do to recover them.

Screw this app, screw the people that created it, do not make the mistake I did and trust these guys.

my facebook pixel has been error, when i use this app

Used the app for close to a month, spent over $1,000 on ads, and might have broke even. If you're in the United States you'll usually have to wait for 12 hours or so for an answer from customer support, and usually that answer is them giving you a link to the Facebook support page. One time I had a billing question where Facebook had charged the wrong PayPal account somehow and needed it fixed, and the guy told me "Sorry I've gotta go, my shift here is over" and sent me a link to Facebook support. Not worth it, stay away.

It took a week for the app to even work because of a Facebook issue. We had to push for updates, and wasn't kept informed. After a week the ads started running in the learning phase, we used the suggested copy and budget. After £200 spend we contacted the support to see how the learning phase was going only to be told by Liza that we had failed the learning phase and we needed to tweak the copy and set a bigger budget to get the learning required. We aren't the experts, we have a good store with a high conversion rate and 200 plus visitors a day, but we don't know ads, so why is it up to us to tweak the copy and budget from what you recommend. No one looked at our account for the learning period to tell us we weren't looking good to pass the learning phase, and no one from the team contacted us after failing it, they just left it spending on non performing ads. Once I contacted them this was the only time they mentioned we had moved to limited learning phase. Really disappointed and not willing to spend a further £200 risk if they can't even look after new customer accounts. Very annoyed at this! We have a 6% conversion rate, amongst the best in the industry, and now being told it's because our bounce rate is too high!!!!

Unfortunately, we had a bad experience using Retarget app recently for the first time. When we first went to set up Retarget app and our first campaign, the preview feature showed our product images in the ad would be badly cropped. Before running the ad, we reached out to Retarget app to inquire as to whether the app could properly accommodate our rectangular images, and we provided them with the exact image sizes. We were assured by a member of the Retarget app team that the app could absolutely handled our images without strange cropping -- and told us the preview wasn't an indication of how the ads would look. So we started the campaign, and unfortunately, the ads did look severely cropped in all the wrong ways. As soon as we saw the first faulty retarget app ad, we stopped the campaign and brought the issue to the attention of the Retarget app team. After first assuring us that the app could handle rectangular images, the same team member changed his tune and said the images had to be square in order for them not to be cropped. Long story short, since the ads were not in the least way presentable, we told the Retarget team that we couldn't use their app until they were able to fix the program to accommodate multiple image sizes (as many of their competitors do), and requested a full refund for our first campaign. Here's the real rub in this situation: they refused to refund us the full amount! Even after reminding them that they assured us in writing that our pictures would be fine in the real ads, they still refused the refund. We have had to take the issue up with our credit card company, which is extremely disappointing.

Took $150 initial payment and essentially stole the money as they have only done $3 in spend, on top of that the ads they did show were the wrong ones with a link that didn't work. To top it off i have been unable to get a response on how to be refunded in 3-4 days. TERRIBLE service, do not use this service.

No response from customer support after waiting for 36 hours. Their chat service only receive emails. In settings it shows Payment settings for Facebook page does not have any payment methods. While I am using Facebook ads for nearly 1 year and paying each month with my added payment methods.

got charged twice in one month, explanation was that I’ve used the app twice that’s why.. just be careful people

BEWARE THEY WILL STEAL YOUR FACEBOOK PAGE! PLEASE STAY AWAY FROM THIS APP. THEY STOLE MY PAGE DONT USE THEM!

Biggest scam EVER!

I left the app to run around ten days. The app spend 25 bucks without any return! I found that very strange because retargeting was supposed to be more profitable than regular campaigns, but that was not the case. However, I've contacted them, and in return, I got something like " You should change that in your store, you should do that" which I find very insulting. However, exactly 12 hours after my complaint and ten days after 0 sells I got 3 sales "from their app." Well, guess what? I know for a fact that these sales are not from their campaign but mine. I can clearly see where the sales are coming from and I have a perfect funnel in Google Analytics where I track all of my conversions so I can safely say that this app is a SCAM!

Do your good and setup yourself dynamic ads, it's not worth the $40 bucks they want them to pay.