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Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?
Hello.
Alex here from RetargetApp.
I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This transaction was fully refunded to your account the same day it was charged.
Moreover, we have updated our app to ensure that this issue will never happen again - now you are billed directly by Facebook and Shopify. We would love to tell you more about other new app features and to offer you a free trial to give our app another try.
I would also like to note that you can contact us via in-app chat or at help@retargetapp.com regarding any questions or app-related issues. We are always happy to help.
great app :) easy to use, and the best think is about supporter A+++
This is my perfect results after a few days
http://prntscr.com/8t3ewr
I used the old version of retarget app for a long time on our site. It worked smoothly and was well worth it. But the new version has been charging us more in ad spend and lowering our ROI dramatically. Facebook is now hitting the full budget each day where before changing it only needed a fraction of it to get results. I believe this is due to the campaigns all resetting which I was assured wouldn't happen. But all the historical data is gone and created new campaign in facebook. With any luck the facebook campaign will optimize over time and improve ROI but I was told that historical data wouldn't be lost which is very disappointing. The way the app is set up now anybody could just use facebook business manager directly and avoid paying a monthly fee to retargetapp. All they are doing now is just automating a retargeting campaign that anybody could set up in 10 minutes with a google search. I'd be surprised if you couldn't reach out to facebook support to set it up for you for free and save a monthly app fee. Ad spend all goes to facebook anyway.
nice little piece of tech and credits to Lina and Dana from the support team for helping me out! Had some questions and minor adjustments to make
Thanks for the awesome review! We’ve passed your kind words to Lina and Dana ❤️
amazing app!! I have over 10x ROAS already during the trial. Definitely staying on and continuing with this app. The service is also amazing :)
Thank you so much for taking the time to leave this excellent review 😊. We appreciate your business. Please let us know if there is anything we can do for you in the future.
Really great app, easy to use and install. We got sales on the first day! Everyone should install it.
Thank you a lot for sharing such a positive experience 😃. It means a lot to us!
An incredible App! We run a busy and fast growing ecommerce company and have tried retargeting with major companies, as well as many other apps as well as our selves. Retargetapp is by far destroying every other service/company out there for us with the results they are bringing in.
Our first test run brought in over 25x (for every $1 spent we generated over $25 in sales) and that's before much data was accumulated. That means it's only going to get better from here. They are a very hard working company with a ton more features coming!
Before Ratargetapp was out on the market, we had to hire an outside data feed company, then connect it with Facebook and then run those ads ourselves or have someone else do it for us - it was a logistical nightmare (since they all had to work together) and the results were nowhere near what they are with Retargetapp.
I highly recommend it to anyone who is interested in generating more income using Retargeting. We are literally recommending them to EVERYONE! 5 STARS!
Good app! Great way to get people back from visiting website
Great idea.Easy to use. Excellent customer service! It is refreshing to have actually someone on the line that knows what they are doing and help you in real time :))))
Will use that app for a long time since it is extremely practical and actually brings "lost" visitors back to your store.
Best to you kind people from RetargetApp customer service :)
GREAT APP. I increase my sell 100%