리뷰 (407)

전체 평점
4.2
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 15%가 별 1개입니다
2019년 1월 28일

The Retarget App has already paid for itself! I am loving the ease of the flow, and the simplicity of the back end! Thanks!

phoebehuntmusicstore
미국
앱 사용 기간 3개월
답글 Ad Intelligence INC (Adwisely)개 2019년 3월 13일

Thank you so much for your review! We are pleased to hear you are doing well and have benefitted so much from your time using our app 😊

2020년 11월 16일에 편집됨

THE PEOPLE MANAGING THIS APP REACTIVATED MY AD CAMPAIGN AFTER 2 MONTHS WITH NO PERMISSION FROM ME BECAUSE THEY CLAIMED THEY SENT AN EMAIL THAT I DIDNT RESPOND TO AND 2 MONTHS LATER DECIDED TO ACTIVATE MY FACEBOOK CAMPAIGN WIHOUT MY PERMISSION. I originally was dissatisfied with Retarget App but didn't leave a review because they do not tell you that you need at least 50 adds to the cart (Facebook's requirement they say) to pass the learning phase. If you're extremely small and don't reach these numbers, they will absolutely start you on the trial and spend that ad money (which I specifically asked before starting and they said my traffic numbers were fine to try - no mention of other metrics needed to be successful). Finally, after 19 back and forth emails, they told me to work on my traffic and quality of my website (? mine looks fairly good - it's a template. Not something I made myself) and then THEY manually stopped my ad from running. I sent an email specifically asking what I need to do on my end and to make sure I didn't get charged but I wanted to save my pixel in case I could use them down the road. NO RESPONSE. Ok fine, I'm not using them anymore, they were probably annoyed but they stopped the ad campaign so I thought everything was fine. I'll come back to them when I'm bigger. That was in September. Now, November 15, I checked my Shopify billing account to see my shipping charges and noticed their app charged me $49. I thought that was in error so I sent a message to all the emails I interacted with and one removed the others from the email and then I responded letting them know they sent me a blank email and he responded saying he was looking into it and will get back with me. The person sent me an email copy/pasting a supposed email they sent me asking: "Hello, Connie! I noticed that you tried to pause your RetargetApp-powered campaign through Ads Manager. Did anything go wrong? Our application automatically resumes all campaigns which were stopped not through the in-app dashboard. It works this way to avoid Facebook mistakenly deactivating your campaign. If you want to pause your RetargetApp-powered ad campaign, you should go to your dashboard and hit the "Pause" button. Let me know if you have any questions. Best wishes," PROBLEM IS - I NEVER INACTIVATED IT. THEY DID! BASED ON OUR EMAILS. I never touched the ad account because it specifically says do not edit and I didn't want to mess up the information. I checked my entire email which has a search feature and nothing with those sentences ever shows up in my email. This email was never sent. We had a 19 email thread that never got separated - do you think if this email was ever sent that I would be crazy enough not to respond when the email before is me specifically asking what do I need to do in order to not proceed? They simply turned off the ad account, never responded and I went about my life for 2 months not checking that ad account because why would I if it has been off the entire time? I NEED A RESPONSE FROM SOMEONE TELLING ME HOW THEY ARE GOING TO FIX THIS. Now I'm out $300 that I do not have. If I don't pay this, Facebook will suspend my ad account. They only say the assumed after two months of inactivity that they themselves inactivated at my request that I magically was okay with spending money again and did so WITHOUT MY PERMISSION. Copy pasting an email that maybe you meant to send but never did does not cut it. I understand fully that I have been screwed over and will have to find a way to pay the $300+ Facebook account, but at the very least the mistake should be owned and I should be refunded $49. I don't come into your bank account and swipe money from it and tell you that I just assumed you wanted me to buy you a coffee after our last communication was you explicity saying you don't want coffee. Same thing.

lunapearlboutique
미국
앱 사용 기간 3개월
답글 Ad Intelligence INC (Adwisely)개 2020년 11월 27일

We are very sorry to hear about your negative experience using our application. We always work hard to make our product better.

We have investigated your case internally and provided detailed explanations regarding each point for you.

If you have any questions remaining, please contact us at any time. We are always happy to assist you and provide professional support.

Best regards,

Maksim Sokolenko
Customer Service Team Lead
RerargetApp

2015년 5월 16일

Makes something that was initially very difficult and expensive to do correctly VERY easy. Within the hour I had everything done. Highly recommend.

Endless Sun Solar LLC
미국
앱 사용 기간 3개월
2021년 9월 20일

We have been using this app for almosy a month and have seen great results so far! We would recommend it to other businesses!

Bannor Toys
미국
앱 사용 기간 3개월
답글 Ad Intelligence INC (Adwisely)개 2021년 9월 21일

We're pleased to hear that you enjoy using RetargetApp. Our team will keep making the app better for you, stay tuned 😉

2017년 2월 23일

Perfect app for retargeting campaigns... made up to 5 times of the expense

Zinhostyle
이스라엘
앱 사용 기간 3개월
2015년 11월 24일

Great customer service, and great app!!

Koss Outdoors
미국
앱 사용 기간 3개월
2018년 9월 23일

Nice app , good potential , if Would be nice to a way to actually check it the stats are correct .

YogaJoyLife
이스라엘
앱 사용 기간 3개월
2021년 1월 31일

This app is fantastic. I got a ROI of 700%. It is very easy to integrate and their support is very fast. I think this is a very good investment.

Minty Bands
이탈리아
앱 사용 기간 3개월
답글 Ad Intelligence INC (Adwisely)개 2021년 2월 1일

Thank you for your kind words! 😃 We really appreciate the time you took to share your experience.

2017년 4월 22일

The best APP ever!! if you are starting with your store this is the best option for your remarketing.

Losunicorniosmolan
스페인
앱 사용 기간 3개월
2020년 9월 23일

I have used this app for the first 14 days following its recommendation of $30 per day of ad spend through Facebook, and I am at 309% ROI as of today with 20 confirmed sales through this app. So far it looks VERY promising as we head into the holiday shopping season.

The Reformed Sage
미국
앱 사용 기간 3개월