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Perhaps this works better for niche stores but it was wasted money for our general store. 8 days, $200 in ads, and 2 adds to cart to show for it - no sales. We had plenty of traffic and quite frankly we do better with our own retargeting campaign.
We're truly sorry that you had a bad experience using RetargetApp. We've already reached out to you with suggestions on how to improve the results. Don't hesitate to contact our support team if you have any questions!
I don't know for sure how to use this app. After creating ad campaigns, all of them are deleted and only one remain, that is Retargetingapp campaign which I am not sure how to manage or tweak my other campaigns.
Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.
I'm sorry to hear about your negative experience using our application.
I confirm that there was a bug on our side and it has already been fixed.
Please note that each advertising campaign has to go through a Learning phase to bring results in the future. To achieve this you need to keep the advertising campaign active for seven days.
Thank you for your feedback! It helps us to get better.
I'm disappointed with the customer service and will not be using this app. I downloaded this app on Tuesday night, October 6. For some reason, my Facebook is not letting me connect to the app. I requested assistance that Tuesday night. I received a response they were sending the issue to the developers. I didn't get any update until today, and they told me to do the exact same thing that wasn't working originally. I still tried anyway and was having the same issue.
Thank you for your review!
We are working hard on improving our service and your feedback will help us avoid such issues in the future. Unfortunately, this was the first time we ran into such technical issue, which is why we were unable to resolve this right away and our tech team needed some time to investigate this case.
Our team has reached out to you via email to get more details for further investigation, and we will do our best to provide a solution as soon as possible.
Maksim
Customer Service Team Lead
Terrible. Made my reporting completely inaccurate and useless. Worse than using the Shopify built-in integration. Bad customer service also when I contacted them. Try Pixel Perfect or Trackify.
DO NOT USE! THIS APP DISCONNECTED MY FACEBOOK STORE, INSTAGRAM AND CAUSED MY ACCOUNT TO GET RESTRICTED ON FACEBOOK!!
Thank you for your feedback. I’m truly sorry to hear about your experience.
Let me share that we never get access to the personal accounts of our clients to edit, post, or disconnect anything. We can get permission to create ads only.
I am sorry to hear that your page is restricted. Sometimes Meta (Facebook) can restrict an account by accident, especially now when they change some of their policy. I strongly recommend you request a review and contact their team for clarification.
Please feel free to reach out to our Support Team with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Oleksandra Deikun
Senior Customer Support Specialist
Adwisely
I deleted the app and tried to remove it's partnership from my page and it won't let me. Retargetapp is a junk application and can be dangerous for you
Alex here, from RetargetApp.
I would like to note that RetargetApp has been designed with customer comfort and security in mind, so we are very sorry for any negative experience you may have had with the app.
We would like to learn more about the situation you’ve described, so we would really appreciate it if you could message us at help@retargetapp.com with a more detailed account of the issue you’ve encountered.
it has been 3 days - and I still can't install or use it
I don't see my existing campaign and tech support takes 1 day to answer.
The only option is to create a campaign. I want to see my existing one.
It appears the company has no answer or willing to help.
Thank you for your feedback. We are sorry to have kept you waiting for the reply. You contacted us on Sunday and therefore, it took a long time to get back to you. We also provided you with a prompt reply on Monday and offered assistance. However, we didn't receive the exact details regarding the "existing" campaign you mentioned. According to the available data on our end, you just installed Adwisely, and no campaigns were created for your store before.
We'll gladly sort everything out once have more details about your request. Feel free to contact us for further investigation.
Kind regards,
Valeria Heintse,
Adwisely
Very useful, we have had seen great returns on my supplement store, moonpill.com