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This app was great until about a week ago. I thought it was awesome that they were adding Google shopping. I logged onto their webinar and decided to follow along and add our google account. This is when our sales plummeted to 0. We have been a week out with no helpful support from the ReTarget team. Beyond that, I logged in this morning thinking it had been fixed because we had 2 sales attributed to Retarget app, only to find out that my shopify only had 1 purchase. This app is horrible, support for whatever reason is now non existent, and the app straight up lies about its performance.
Hi There,
On behalf of RetargetApp team, I'd like to apologize for the inconvenience you have encountered.
Integration with Google is currently in beta testing, and we are facing certain technical problems we are already working on.
Anyway, thank you for your feedback, it definitely helps us improve our product!
Maksim
Customer Service Team Lead
RetargetApp
-a quote from setting up this app- "For the campaign to start, your store must have 500+ website visitors/weekly. Otherwise, Facebook won’t be able to build your target audience."
This means that you need a flow of organic traffic in order for facebook to "profile" similar customers and "retarget" them on facebook to visit your website.
If a new business has 500 organic customers weekly, then you certainly don't need to give you (retargetapp) 10% above and beyond your advertising dollars.
The 5 STAR reviews are most likely fake... if you received an email advertising this app, it is because shopify retains 30% of (retargetapps) 10% that they charge you in perpetuity, and therefor both companies interest's are not in lending a helping hand, but rather to reach in your pockets when you are desperate for answers and advice and fill their own.
Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?
Hello.
Alex here from RetargetApp.
I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This transaction was fully refunded to your account the same day it was charged.
Moreover, we have updated our app to ensure that this issue will never happen again - now you are billed directly by Facebook and Shopify. We would love to tell you more about other new app features and to offer you a free trial to give our app another try.
I would also like to note that you can contact us via in-app chat or at help@retargetapp.com regarding any questions or app-related issues. We are always happy to help.
It created an extra ad without my permission that had "Christmas sale - buy more save more" on it and a higher ad spend than I had set for the other ad. I'm not having a Christmas sale and "buy more save more" is completely misleading to the customers! You wasted over $50 of my money running an ad I didn't approve the ad spend on, breeched ACCC laws, is irrelevant to my site and I never approved it in the first place.
Hello!
Alex here, from RetargetApp.
I would like to sincerely apologize for the negative experience you’ve had with our seasonal creatives. We will analyze the store promotions more carefully from now on to make sure that the error that occurred in your case never happens again.
Customer satisfaction is important for us, so I would really appreciate it if you could message us at help@retargetapp.com to further discuss the situation and learn about the ways in which we can compensate for the unpleasant experience.
WARNING!
These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up
Hello!
Alex here, from RetargetApp.
A year ago our system overcharged your card due to data malfunction. A refund of the incorrect transaction was made immediately, however, I would like to take this opportunity to once again apologize for what happened that day.
Since then, we have been working hard to make the app error-proof and more suitable for your needs. That’s how we ended up creating a new, improved version of RetargetApp, where you are now billed directly by Facebook and Shopify. We’ve also added a possibility of 24/7 access to your campaign stats in Ads Manager and many other cool upgrades.
If you would like to give new RetargetApp a try, please, let me know - I will gladly help you upgrade.
Low-quality metrics, very little feedback which you need to run successful ( read inexpensive) ad campaigns. You can get much better, easier, and cheaper options direct from google these days, which is what this app is essentially reselling at an upcharge.
Thank you for your comment, however, I would like to pay your attention to that fact that RetargetApp doesn't run ads in Google so far, but do it on eight different placements on Facebook and Instagram. Once we decide to expand to Google Ads, we will definitely let you know.
As for your comment regarding low-quality metrics, to ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager.
We'll be happy if you give RetargetApp another try - you will have 14 days of free trial to evaluate the new app. Please, message me if you are interested.
Alex from RetargetApp
Is this a real product? I am having problems setting it up, cannot find a website, cannot seem to find any clear information regards pricing and how many visitors you need to have (saw one person who had a problem, as they were a small business starting up and had less than 500 view per day) This is also me, so am curious as to why there is a distinct lack of information about this app and it's creater/company. Have emailed for help, even replied to the pop up message - no reply.
I downloaded this app thinking it would be a great help but it wasn't. The app never worked or showed me any stats. The support was great but we just couldn't get it to show any numbers on my end. Don't know what the problem was but i never saw any increase in website traffic or sales.
this plugin junk, and no support
Was a good app until the recent update which requires you to have facebook business manager and we all know what a pain that is.
I’m sorry to hear that you were not happy with our previous update. We analyzed customer feedback and made the campaign launch process more smooth. We now handle all the Business Manager-related actions and issues.
The whole setup process takes just up to five minutes.
If you’d like to give the updated version of the app a try, I and my colleagues will be happy to answer any questions you may have.
Alex from RetargetApp