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I usually don't write many reviews. I had adwisely installed to manage Meta ads for a few months, it was ok, results were getting better however, I realized it just doesn't make sense to have them running ads anymore, because the ROI of the ads didn't get much better and since I had the basic package, it was not possible to customize the ads, it was all automated by AI. the customer support was nice. however, when I deinstalled the App 3 weeks ago I forgot to take off the permission for the partner in the meta business suite. Adwisely continued running the ads campaigns but the ad spent was suddenly more than 800 USD per conversion, so completely insane cost! I didn't notice it at first that this connection was still there, so I turned off the campaigns right away only to find out a day later they were turned back on! I continued the 'game' and still wasnt aware of it, my fault. I then chatted with meta and finally we found the issue. I think that is extremely unprofessional by an App to continue running ads, running ads into high costs. This is unacceptable, why doing this and risking a customer, who could come back later as a customer, turn sour? I simply didn't want to run ads at the moment, because it is a low season but now I won't use them anymore. Wow, not ok!!
We’re genuinely sorry to hear about this experience and understand how frustrating it must have been. To properly investigate what happened and validate the issue you’re describing, we would need access to the Meta ad account. This would allow us to review the campaign history and changes at the source and understand why the campaign appeared to reactivate.
We’ve already sent an email to the email address associated with your account with further details and next steps. Without access to the ad account data, we’re unable to provide specific comments on why the campaign was reactivated.
We take situations like this very seriously and would be happy to look into it thoroughly once access is granted, so we can provide clarity and resolve any outstanding concerns.
— The Adwisely Team
I normally don’t leave reviews, but this experience was unacceptable.
After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account.
When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy.
While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust.
I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts.
Unauthorized actions on client accounts are not acceptable—refund or not.
We’re sorry this experience left you frustrated — your feedback is valid, and we’ve taken it seriously. Our ad expert resumed the campaign believing it was paused by mistake (which can happen automatically in Google Ads) to protect its learning phase and performance. We issued a full refund for the overspend and improved our internal process to ensure clearer communication moving forward.
We genuinely tried to resolve the situation fairly. When a request for a full year of free service was made, we explained it wasn’t possible within our business model — and we regret that this led to further disappointment.
Our only goal was to help your ads perform better and support your business growth, never to act without care or transparency.
— The Adwisely Team
Totally disappointed. I spent a good chunk of money and got very little in return. They seemed to try to point the finger towards me each time when it wasn't performing the results it should have asking me to make small changes each time in hopes that it would help boost sales. Waste of time and money.
Dear Jeff,
We understand that you were disappointed with the results of your Adwisely campaigns. In your case, we initially implemented a basic Ads strategy. However, after careful analysis, we determined that a more tailored approach was necessary to achieve the desired results.
To this end, we engaged our in-house Ad Experts to develop a custom strategy specifically tailored to your unique needs. This strategy included several recommendations to do on your end.
We understand that you may have felt like we were asking you to make “small changes” in response to the disappointing results. However, it’s important to note that these changes were crucial to implementing the tailored strategy successfully.
Nobody get back to you ,Trying to contact app developer no answer and not working.
Hello!
Alex here, from RetargetApp.
We want to extend our sincerest apologies concerning the issue that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.
We hope you will give us an opportunity to discuss this further with you. Please, message me at help@retargetapp.com.
Used the app during trial period and lost £350 and got 1 sale , they couldnt get basic conversion tracking work. The keyword targetting was all really of the quality of a novice. I would strongly recommend to stay away from this company. Its useless. I manually advertised and got 3 sales myself with my very basic knowledge. So this app is crap! don't waste your money or time!
Couldnt fix basic tracking issues, gave multiple time to the team to fix it with full access to all my account.
Thank you for your review. As we mentioned in our conversation, every new campaign we or you launch needs to pass the learning phase. In your case, you just needed to wait some time to get a stable ROAS on Google. You paused the campaign right after the first conversion was recorded in the account, that's why Google didn't have the opportunity to gather data for testing and optimizing.
Since the personal campaigns you run for some time are already optimized, they can show the results faster.
As for the tracking. You have several tags on your website (including your personal ones) that didn't work. The issue was already solved by our team, but we recommend you have a look at your personal tags since they also had an issue with the conversion value.
Best regards,
Oleksandra Deikun,
Adwisely
DO NOT USE! THIS APP DISCONNECTED MY FACEBOOK STORE, INSTAGRAM AND CAUSED MY ACCOUNT TO GET RESTRICTED ON FACEBOOK!!
Thank you for your feedback. I’m truly sorry to hear about your experience.
Let me share that we never get access to the personal accounts of our clients to edit, post, or disconnect anything. We can get permission to create ads only.
I am sorry to hear that your page is restricted. Sometimes Meta (Facebook) can restrict an account by accident, especially now when they change some of their policy. I strongly recommend you request a review and contact their team for clarification.
Please feel free to reach out to our Support Team with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Oleksandra Deikun
Senior Customer Support Specialist
Adwisely
Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.
I'm sorry to hear about your negative experience using our application.
I confirm that there was a bug on our side and it has already been fixed.
Please note that each advertising campaign has to go through a Learning phase to bring results in the future. To achieve this you need to keep the advertising campaign active for seven days.
Thank you for your feedback! It helps us to get better.
I deleted the app and tried to remove it's partnership from my page and it won't let me. Retargetapp is a junk application and can be dangerous for you
Alex here, from RetargetApp.
I would like to note that RetargetApp has been designed with customer comfort and security in mind, so we are very sorry for any negative experience you may have had with the app.
We would like to learn more about the situation you’ve described, so we would really appreciate it if you could message us at help@retargetapp.com with a more detailed account of the issue you’ve encountered.
This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.
Hello!
Alex here, from RetargetApp.
The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95.
However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way.
We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager.
We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.
I can't believe these scammers are still doing it. Stay away, the stats are fabricated and your money will get stolen. Shopify should shut them down.
Hello!
Alex here, from RetargetApp.
The campaign you ran with RetargetApp was quite a successful one. If you had any doubts regarding the data the app dashboard displayed, they can be all cleared with a new, improved version of RetargetApp. You can now have full access to the app-powered ad account where all the numbers can be reconfirmed.
What's more, RetargetApp has introduced few other tactics - such as acquiring new clients with prospecting ads - which can be highly beneficial for your business.
We'll be happy if you give RetargetApp another try - you will have 14 days of free trial to evaluate the new app. Please, message us at help@retargetapp.com if you are interested.
