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Great idea.Easy to use. Excellent customer service! It is refreshing to have actually someone on the line that knows what they are doing and help you in real time :))))
Will use that app for a long time since it is extremely practical and actually brings "lost" visitors back to your store.
Best to you kind people from RetargetApp customer service :)
Hi Cam, please share your feedback and let us know what went wrong? Your input is highly appreciated.
Please note that our Ad Experts launched Google Ads and Meta Ads campaigns as promised. However, since the campaigns have only been active for a few days and in active learning phase, it is not possible to generate significant results or achieve a high ROAS in such a short time.
We look forward to hearing from you.
Best regards,
гавно
Perfect, I really liked and the team is very helpful Yaro did a lot to my Channel, Thanks everyone
The customer service is great and they've been very helpful!
Adwisely is the best!!! As a beginner with using ad's, Adwisely has made the process super simple and resourceful. I've been sharing their app with all of friends in business
Adwisely did a great job in assisting us and setting up everything on Facebook for us. Whensoever I reached out to them for anything they fixed it for me and now the ads are performing really well.
Thank you so much for your trust and feedback😍
We are always at your service 🙌
amazing customer service and got my ads up in running the same day i signed up so happy 5 stars all the way!
Appreciate your feedback!
We are striving to assist our customers with all the setup as soon as it's possible.
Looking forward to bringing you great results!
First off, Well done on the customer service and keep up the good work.
I have worked with these team for several months and and they really know what they are doing, They have answered every question i have had and removed any doubts that i have had. They are very professional and they really know how to take care of their customers.
Before using this service my conversions was next to none and my store setup was all wrong, Thanks to these guys my conversion rate has skyrocketed and even went beyond to fix my issues. They have helped me fix my Facebook even though the account had issues, they took their time to contact Facebook and solve my issues. they helped me setup google ads and gave me reports on how everything is going and what needs to be done.
Totally recommend this app and team. For those that are having issues, do contact them and it will be solved.
Keep up the good work!
We're thrilled to hear that our team was able to help you with your store setup and improve your conversion rate.
We're always here to help and are committed to providing the best possible service to our customers.
Thank you again for your kind words and support!
Could not get past the basic setup. The app provided an error saying the Facebook I attempted to attach had no email. After days of going back and forth with the developers of adwisely, they could see that there was an email, 2FA, and the fb account had undergone identity verification. Yet, they couldn't figure this error out. I tried using a backup page, same error. We ended up having to go with a more expensive option on the Shopify app store. Paying more is worth not running into issues the entire time.
I'm sorry to hear that you faced difficulties setting up Adwisely 😔. Our developers were solving the issue, and we're sorry it took so long. We understand It's frustrating when things don't work as expected, especially when you have invested a lot of time trying to make it work.
It's great to hear that you were able to find another option for you. I hope that your experience with the new app will be positive 😇.
I don't see my existing campaign and tech support takes 1 day to answer.
The only option is to create a campaign. I want to see my existing one.
It appears the company has no answer or willing to help.
Thank you for your feedback. We are sorry to have kept you waiting for the reply. You contacted us on Sunday and therefore, it took a long time to get back to you. We also provided you with a prompt reply on Monday and offered assistance. However, we didn't receive the exact details regarding the "existing" campaign you mentioned. According to the available data on our end, you just installed Adwisely, and no campaigns were created for your store before.
We'll gladly sort everything out once have more details about your request. Feel free to contact us for further investigation.
Kind regards,
Valeria Heintse,
Adwisely
NEW REVIEW: The pricing of this app has changed for the worse. Most Shopify stores are small businesses that cannot afford $100+ / Month for an app that just manages ads. I'll take my ad budget elsewhere. OLD REVIEW: Best Retargeting App in the app store. Already recovered a few sales
i spent 300$ during 14 days trial. money is wasted. i didn't get a single purchase.>. it really didn't work.
Thank you for taking the time to share your experience with us. We are sorry to hear that Adwisely did not meet your expectations.
As we shared with you, the app could work well if you fixed the issue with the pixel. Our Support team reached out several times, sharing that there are some issues with your pixel in the Events Manager. We still strongly recommend having a look at them, otherwise, any other campaigns you create will not be profitable.
Also, based on the evaluation of the Facebook Ads Expert, the traffic you attract has poor quality, since most visitors didn’t add anything to the cart, which means that they are not interested in your products. Therefore, the retargeting campaign that re-engages website visitors didn’t show the result.
We also recommend turning on Automatic Advanced Matching since most of your events have no matching score, which is not typical for accounts with high traffic.
We did our best and applied our top optimization technics to provide you with good service, but the app is not the answer to all your problems. You still need to work on the correct pixel setup, quality of your products, and incoming traffic to your website (or let us attract the right audience).
Best regards,
Oleksandra Deikun,
Adwisely
No response from customer support after waiting for 36 hours. Their chat service only receive emails. In settings it shows Payment settings for Facebook page does not have any payment methods. While I am using Facebook ads for nearly 1 year and paying each month with my added payment methods.
Thanks for your feedback.
We checked your history and found that you installed our app on 17.08.21 12:47 AM CET
We received the first message from you at 17.08.21 12:55 AM CET and
you received an answer at 12:15 PM the same day (less than 12 hours later). As our support team is not working during night hours yet.
Numerous reviews below confirm how fast our support team is and we never make our customers wait for 36 hours without a response.
Concerning our communication channels, we use the following:
- Email
- Chat
- WhatsApp
- Instagram Direct
- Facebook
- Twitter
All messages sent via chat are emailed to you directly if you are not online. Also, you can request a call with our specialist.
Speaking about the payment settings, I would like to draw your attention to the fact that we do not use your Ad Account. We are creating a new business manager and a new ad account for you, where we ask you to add a payment method. This is why you saw this message.
If there are any questions remaining, please reach out to our support team and we will be happy to help you.
Maksim Sokolenko,
Head of Customer Experience
RetargetApp
Love the Retargetapp. The team is so responsive and the results are great. It saves so much time, I will be continuing with this app.
Thanks for the review! Your feedback is really valuable for us 😊
We are happy to see that our full-funnel approach to advertising provides great results for your store 👍
Just finished their onboarding, they create their own account and run it off there. So it doesn't utilise any learnings from your current account. I also just got a message say they can't finish it and to hop on a call. It only supports facebook too.. uninstalling.
Thanks for your feedback!
First of all, I'd like to inform you that we ask all of our customers to share their own pixel during the onboarding process. We use that pixel to receive all the information for the successful launch of an advertising campaign.
Secondly, most of our clients go through the onboarding process on their own, but we also offer free calls to help you set everything up correctly and also answer all questions. You have also received an offer for such a call.
In addition, we provide advertising not only for Facebook but also for Instagram and Google.
If you have any questions, please contact us.
Best regards,
Maksim Sokolenko
Head of Customer Experience
RetargetApp
I got this app a week ago for my online store and we are seeing results that are much better than doing fb ads manually.
Thank you for the great review! Your feedback is really valuable for us 😊
I have just started using this App yesterday and already got 2 sales and a ROAS of 835%. the customer service is really amazing. this is one of the best ads i ever used on Shopify by now. Guys this is the App to use for retargeting!!!
We are glad to know that! Thanks for your feedback and may your further experience be at the same highest satisfaction level.
Very good app.
The customer service is great, there is always someone to answer regard any problem, and also the results are very good (high Roes)
Thank you for sharing your experience with us. We will keep moving forward to making our service even better for you 😉
This app is fantastic. I got a ROI of 700%. It is very easy to integrate and their support is very fast. I think this is a very good investment.
Thank you for your kind words! 😃 We really appreciate the time you took to share your experience.
Good app I've used. It's been working pretty well! 309% return on ad spend of this review and we're pleased!
It's the biggest reward for us to see your positive review. Thank you for sharing your experience with us.
It took a week for the app to even work because of a Facebook issue. We had to push for updates, and wasn't kept informed. After a week the ads started running in the learning phase, we used the suggested copy and budget. After £200 spend we contacted the support to see how the learning phase was going only to be told by Liza that we had failed the learning phase and we needed to tweak the copy and set a bigger budget to get the learning required. We aren't the experts, we have a good store with a high conversion rate and 200 plus visitors a day, but we don't know ads, so why is it up to us to tweak the copy and budget from what you recommend. No one looked at our account for the learning period to tell us we weren't looking good to pass the learning phase, and no one from the team contacted us after failing it, they just left it spending on non performing ads. Once I contacted them this was the only time they mentioned we had moved to limited learning phase. Really disappointed and not willing to spend a further £200 risk if they can't even look after new customer accounts. Very annoyed at this! We have a 6% conversion rate, amongst the best in the industry, and now being told it's because our bounce rate is too high!!!!
Hi There,
Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and further recommendations, and we will be happy to assist you!
THE PEOPLE MANAGING THIS APP REACTIVATED MY AD CAMPAIGN AFTER 2 MONTHS WITH NO PERMISSION FROM ME BECAUSE THEY CLAIMED THEY SENT AN EMAIL THAT I DIDNT RESPOND TO AND 2 MONTHS LATER DECIDED TO ACTIVATE MY FACEBOOK CAMPAIGN WIHOUT MY PERMISSION. I originally was dissatisfied with Retarget App but didn't leave a review because they do not tell you that you need at least 50 adds to the cart (Facebook's requirement they say) to pass the learning phase. If you're extremely small and don't reach these numbers, they will absolutely start you on the trial and spend that ad money (which I specifically asked before starting and they said my traffic numbers were fine to try - no mention of other metrics needed to be successful). Finally, after 19 back and forth emails, they told me to work on my traffic and quality of my website (? mine looks fairly good - it's a template. Not something I made myself) and then THEY manually stopped my ad from running. I sent an email specifically asking what I need to do on my end and to make sure I didn't get charged but I wanted to save my pixel in case I could use them down the road. NO RESPONSE. Ok fine, I'm not using them anymore, they were probably annoyed but they stopped the ad campaign so I thought everything was fine. I'll come back to them when I'm bigger. That was in September. Now, November 15, I checked my Shopify billing account to see my shipping charges and noticed their app charged me $49. I thought that was in error so I sent a message to all the emails I interacted with and one removed the others from the email and then I responded letting them know they sent me a blank email and he responded saying he was looking into it and will get back with me. The person sent me an email copy/pasting a supposed email they sent me asking: "Hello, Connie! I noticed that you tried to pause your RetargetApp-powered campaign through Ads Manager. Did anything go wrong? Our application automatically resumes all campaigns which were stopped not through the in-app dashboard. It works this way to avoid Facebook mistakenly deactivating your campaign. If you want to pause your RetargetApp-powered ad campaign, you should go to your dashboard and hit the "Pause" button. Let me know if you have any questions. Best wishes," PROBLEM IS - I NEVER INACTIVATED IT. THEY DID! BASED ON OUR EMAILS. I never touched the ad account because it specifically says do not edit and I didn't want to mess up the information. I checked my entire email which has a search feature and nothing with those sentences ever shows up in my email. This email was never sent. We had a 19 email thread that never got separated - do you think if this email was ever sent that I would be crazy enough not to respond when the email before is me specifically asking what do I need to do in order to not proceed? They simply turned off the ad account, never responded and I went about my life for 2 months not checking that ad account because why would I if it has been off the entire time? I NEED A RESPONSE FROM SOMEONE TELLING ME HOW THEY ARE GOING TO FIX THIS. Now I'm out $300 that I do not have. If I don't pay this, Facebook will suspend my ad account. They only say the assumed after two months of inactivity that they themselves inactivated at my request that I magically was okay with spending money again and did so WITHOUT MY PERMISSION. Copy pasting an email that maybe you meant to send but never did does not cut it. I understand fully that I have been screwed over and will have to find a way to pay the $300+ Facebook account, but at the very least the mistake should be owned and I should be refunded $49. I don't come into your bank account and swipe money from it and tell you that I just assumed you wanted me to buy you a coffee after our last communication was you explicity saying you don't want coffee. Same thing.
We are very sorry to hear about your negative experience using our application. We always work hard to make our product better.
We have investigated your case internally and provided detailed explanations regarding each point for you.
If you have any questions remaining, please contact us at any time. We are always happy to assist you and provide professional support.
Best regards,
Maksim Sokolenko
Customer Service Team Lead
RerargetApp
our return on ad spend in the last 30 days has been 2125% yes you read that right, 2125%. Our average ad cost per purchase is $5 with an average order value of $115, so its is well worth it for us. That was with a $10 a day budget. We just upped it to $50 a day so we shall see what it does.
Hi There,
We appreciate for your feedback. Great to know you enjoy using our app and hope your further experience will be more satisfying.
Total junk. I should have read the reviews before installing and allowing all of the permissions. It doesn't allow you to edit any ad creative, audience demographics or anything when building an ad. Then when I uninstalled it from my store, it completely broke my Facebook shop integration
Thank You for your detailed feedback! First, I would like to mention that our app is a fully automatic solution in advertising. This is our feature. In any case, if you need any custom setup we can also do it for you, just contact our support team.
Also, I'd like to clarify, that RetargetApp doesn’t have any admin access to the Facebook page you use. The app only needs the advertiser’s role for the page; otherwise, we won't be able to run ads for your business.
I have contacted you via email regarding this to get more details and understand what exactly went wrong.
Thank you.
Maksim
Customer Service Team Lead
RetargetApp
Great app for handling retargeting within facebook by using carousel ads. I love the easy set up and automation. I have received a 3.2x ROAS in the first 14 days which is not too bad at all. It works out quite expensive if you are spending between $1-2k per month on RT ads and could do with a middle tier between $1k spend and $5k spend, but it does get a return and is well worth a try. Great app which I would recommend!
It's the biggest reward for us to see your positive review. Thank you for sharing your experience with us.
It's a great app I have to say. I've spent $262, but I've already made my money back. The app was really easy to set up, I say give it a go!
Thanks for rating our app with 5 stars. We are glad to see you enjoyed using it.
I'm disappointed with the customer service and will not be using this app. I downloaded this app on Tuesday night, October 6. For some reason, my Facebook is not letting me connect to the app. I requested assistance that Tuesday night. I received a response they were sending the issue to the developers. I didn't get any update until today, and they told me to do the exact same thing that wasn't working originally. I still tried anyway and was having the same issue.
Thank you for your review!
We are working hard on improving our service and your feedback will help us avoid such issues in the future. Unfortunately, this was the first time we ran into such technical issue, which is why we were unable to resolve this right away and our tech team needed some time to investigate this case.
Our team has reached out to you via email to get more details for further investigation, and we will do our best to provide a solution as soon as possible.
Maksim
Customer Service Team Lead
The results are incredible! Got a 285% return on ad spend in just 14 days and lowest CPA that we have ever achieved!
Thanks for rating our app with 5 stars. We are glad to see you enjoyed using it.
Really impressed with this app, its really helped us make a good return on our advertising spend. Not out of the 'learning' phase yet but the rewards are obvious.
It's the biggest reward for us to see your positive review. Thank you for sharing your experience with us.
I used the app to generate sales from facebook ads. They had never worked for us previously. Within the 14 day trial the app generated sales of £306 on £89 ad spend. It was super easy to setup and generated the first sale within 24 hours!
Highly recommend this app within the week trial I had a 282% return on ad spend.
Look forward to using this service more , especially like the amount that you can break it down to see across various different time scales.
i used the apps for 2 weeks. delivered great results, in 2 days having 10x ROAS. theeeeen for almost week the apps stop giving good results. $0 purchase for $35-55 ad spends. reach supports lot of time. keep blaming me and suggest to change the ads copy. (the ads copy was working for 2 weeks??) not for me but try yours may work
Thank you for your feedback! Our team has reached out to you via email with detailed explanation of the factors that affect the ROAS and also shared recommendations as for optimization of your campaign and the changes that need to be applied to the Ads to deliver better results. If you have any questions, please write back to us at anytime, and we will be more than happy to assist you further!
What an excellent app. In the 2 week trial, they were able to get me a 691% return on ad spend - and the best part is, we didn't have to do a thing!
We have seen some very positive results so far with the app and will definitely continue using moving forward. Automating retargeting ads is exactly what we needed!
I love that I don't have to think about retargeting ads because this app does it for me seamlessly and easily. I had GREAT results and plan to continue using it.
So far I have 3 days left in my free trial. I spent $216 and made $878. I'm really excited to see how this app does!
I will post an update.
I have been using this for retargeting and hit a 3X ROAS in the first 14 days - pretty good if you ask me. Hope I can get it to 6X soon, will be continuing
Averaging a 350% ROAS so far! Really happy with how easy the app is to set up and get going! Keen to keep using it.
Great app! We have 947% return on ad spend. Recommend this to everyone! You will start seeing changes in couple of days!
So far creating amazing results of 686% ROAS can wait to see what the next few weeks will look like. Will put on my other shops
RetargetApp has helped me to more than triple my sales this month. It is so easy to use and you can do as little at $10 a day in Facebook Ads. This is been a great tool for my store.
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
10x return on ad spend so far. Very easy to use and with great results. Love this app and definitely recommended
Thank you for the great review! We are thrilled to hear that you got exactly what you wanted out of your retargeting experience with us 😊
Retarget App is responsible for more sales in my store than any other app. Their pixel is so mature, it will tirelessly retarget your past store visitors till they buy from you. Retarget App= Conversions=Money=Profitable store. If you don't use it yet, YOU LEAVE A LOT OF MONEY ON THE TABLE! GET IT ASAP!
Your review made our day 😃 . We are constantly working on adding more features that help businesses like nassauassassin sell more!
great app that gets the job done. i have used many other retargeting apps but the easiest one to use is definitely RetagetApp
Thank you a lot for sharing such a positive experience! You made us blush 😊
Hate this one, my shop in my facebook page has gone, and lots of changes i don't know how to fix!!dddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
RetargetApp doesn't make any changes to your Facebook page or to your website. We have contacted you several times to clarify the issue, however, we have not received any response from you. Should you need any assistance regarding the RetargetApp-powered campaigns, please, don't hesitate to contact our support team.
Perhaps this works better for niche stores but it was wasted money for our general store. 8 days, $200 in ads, and 2 adds to cart to show for it - no sales. We had plenty of traffic and quite frankly we do better with our own retargeting campaign.
We're truly sorry that you had a bad experience using RetargetApp. We've already reached out to you with suggestions on how to improve the results. Don't hesitate to contact our support team if you have any questions!
It's too expensive and we don't get a return of our investment. Also, we have suspended our ads but someone reactive it without our permission
We're sorry you feel this way. We've already contacted you and sorted everything out. The main reason that the ads were not bringing profit was the lack of website traffic. This is why we encourage you to try again once your store gains more visitors (at least 100 per day). As always, our support team is ready to assist 7 days a week.
Amazing, got really good ROAS. Started of slow but saw results within 4-5 days. Very seamless and automated
We are happy to see that you enjoy using RetargetApp 😃 We will keep moving forward to making our service even better for you 😉
App has worked great during trail period. More than tripled my ROAS. Would recommend to anyone that does not have the time to handle Facebook ads on their own.
Thank you for sharing this! 😊
The great results you are seeing are a result of a perfect combination of tactics that help you get new customers and recover abandoned carts and do so effortlessly.
Great App! You just write a nice ad copy and the app does 1st class retargeting all on its own! Saves a lot of time and does a better job at retargeting than I did manually.
Thank you for your kind words! 😃 All the features we work on are aimed at improving the efficiency of the online ads we help you run, and, ultimately, boosting your sales.