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Awesome app and great customer service! Definitely recommended!
Give the free trial a try! Its worth it!
Very easy and fun to use
Thank you a lot for sharing such a positive experience 😃. It means the world to us.
Amazing support and got 4 purchases with 10 USD ad spend.
Don't download this app. I've been a user for 3-4years but honestly, they will rob you at any occasion they can find. I'm so disappointed in it and their support team the past year. They used to be great, that's for sure. And they still reply fast, but regarding the app itself... twice they run ads without my permission on my account. My ads were inactive but they run them anyway on their end, I don't know how, then they charged me 249$/month for exceeding the 1k $ limit of the previous plan. They passed me to the higher plan without me noticing anything nor being notified by email. When you try to launch a store, you have so many things to think of and even if I could pay 49$/month, I couldn't pay 249$. I spent hours arguing with them and it's only when I threatened them to leave a bad review that they agreed to refund me. So I didn't at that time. But today I noticed they again passed my account to the higher plan (249$ instead of 49$). Their dashboard is in € but they calculate in $. So I guess with EUR/$ fluctuation, my account ended up spending more than the plan's limit au 1k $ . Again, I was not notified and they have been charging me 249$ for 11 months!!! For exceeded the plan's ads spend limit by 2,5$/day... 80$ a month... they charged me 200$ extra... So not worth it. I recognize I should have been more careful, but I never though they could be so dishonest about this. We, sellers have so many things to do too, we can't always check every single details, especially when their charges are one line in the whole shopify monthly bill or cycle bills. It's so unclear. It's not like you receive they unique bill in your mailbox and can easily notice something is wrong... I'll never see my 2200$ again, they don't want to proceed to any refund or even partial refund even though they recognized their pricing was confusing. I'm sorry but even though I was a user for 3-4 years, I will be looking for another retargeting App.
Thank you for your feedback!
You are absolutely right. We can - and will - do a better job explaining our Billing to current and future customers.
We will work on:
- setting up email notifications about the upcoming change of the billing plan - currently, this info can only be found in Billing plan block of your RetargetApp Account settings.
- adding information for people whose Ad Account currency is not USD as RetargetApp fee is charged in USD only.
- rephrasing and improving the description of our Billing that сan be found in our Help Center (https://help.retargetapp.com/en/articles/900414-what-s-the-cost-of-retargetapp) and Terms of Service (https://help.retargetapp.com/en/articles/900431-terms-of-service)
RetargetApp was proud to run highly efficient online ads for Les Petits Imprimés - and we want to keep bringing you more sales.
Please, check your inbox for the details on a special offer we’ve prepared for you.
Your feedback is highly appreciated as it helps us become better.
Best regards,
Alina Andros
Lead Account Manager @ RetargetApp
Fantastic App, seems to be effective so far! Super easy to use and no issues so far! Would love to see more user options when creating the ads - manual product selection etc, instead of auto generated ones but no complaints here!
This is the best Facebook Retargeting app available for shopify. Easy to setup up and start running ads. Also the best support chat! They helped me with any issues I had making it easy and effortless. 100% recommend this app if you get a lot of traffic to your site.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you 😃
-a quote from setting up this app- "For the campaign to start, your store must have 500+ website visitors/weekly. Otherwise, Facebook won’t be able to build your target audience."
This means that you need a flow of organic traffic in order for facebook to "profile" similar customers and "retarget" them on facebook to visit your website.
If a new business has 500 organic customers weekly, then you certainly don't need to give you (retargetapp) 10% above and beyond your advertising dollars.
The 5 STAR reviews are most likely fake... if you received an email advertising this app, it is because shopify retains 30% of (retargetapps) 10% that they charge you in perpetuity, and therefor both companies interest's are not in lending a helping hand, but rather to reach in your pockets when you are desperate for answers and advice and fill their own.
Retarget App is responsible for more sales in my store than any other app. Their pixel is so mature, it will tirelessly retarget your past store visitors till they buy from you. Retarget App= Conversions=Money=Profitable store. If you don't use it yet, YOU LEAVE A LOT OF MONEY ON THE TABLE! GET IT ASAP!
Your review made our day 😃 . We are constantly working on adding more features that help businesses like nassauassassin sell more!
very good app. it gets me sales.
cost me about 25% on the first 14 days.
be sure to read terms ........ about how much u spend per day. your monthy fee will go up
We are happy to see that our full-funnel approach to advertising provides good results 😃
Terrific extension and super easy to get going off the hop
Really impressed with this app, its really helped us make a good return on our advertising spend. Not out of the 'learning' phase yet but the rewards are obvious.
It's the biggest reward for us to see your positive review. Thank you for sharing your experience with us.