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This app was great until about a week ago. I thought it was awesome that they were adding Google shopping. I logged onto their webinar and decided to follow along and add our google account. This is when our sales plummeted to 0. We have been a week out with no helpful support from the ReTarget team. Beyond that, I logged in this morning thinking it had been fixed because we had 2 sales ...
Hi There,
On behalf of RetargetApp team, I'd like to apologize for the inconvenience you have encountered.
Integration with Google is currently in beta testing, and we are ...
-a quote from setting up this app- "For the campaign to start, your store must have 500+ website visitors/weekly. Otherwise, Facebook won’t be able to build your target audience."
This means that you need a flow of organic traffic in order for facebook to "profile" similar customers and "retarget" them on facebook to visit your website.
If a new business has 500 organic customers weekly, then you ...
Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?
Hello.
Alex here from RetargetApp.
I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This ...
It created an extra ad without my permission that had "Christmas sale - buy more save more" on it and a higher ad spend than I had set for the other ad. I'm not having a Christmas sale and "buy more save more" is completely misleading to the customers! You wasted over $50 of my money running an ad I didn't approve the ad spend on, breeched ACCC laws, is irrelevant to my site and I never approved ...
Hello!
Alex here, from RetargetApp.
I would like to sincerely apologize for the negative experience you’ve had with our seasonal creatives. We will analyze the store ...
WARNING!
These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up
Hello!
Alex here, from RetargetApp.
A year ago our system overcharged your card due to data malfunction. A refund of the incorrect transaction was made immediately, however, ...
Low-quality metrics, very little feedback which you need to run successful ( read inexpensive) ad campaigns. You can get much better, easier, and cheaper options direct from google these days, which is what this app is essentially reselling at an upcharge.
Thank you for your comment, however, I would like to pay your attention to that fact that RetargetApp doesn't run ads in Google so far, but do it on eight different ...
Is this a real product? I am having problems setting it up, cannot find a website, cannot seem to find any clear information regards pricing and how many visitors you need to have (saw one person who had a problem, as they were a small business starting up and had less than 500 view per day) This is also me, so am curious as to why there is a distinct lack of information about this app and it's ...
I downloaded this app thinking it would be a great help but it wasn't. The app never worked or showed me any stats. The support was great but we just couldn't get it to show any numbers on my end. Don't know what the problem was but i never saw any increase in website traffic or sales.
this plugin junk, and no support
Was a good app until the recent update which requires you to have facebook business manager and we all know what a pain that is.
I’m sorry to hear that you were not happy with our previous update. We analyzed customer feedback and made the campaign launch process more smooth. We now handle all the ...