Adwisely—Google Ads & Meta Ads

I can’t say enough good things about Adwisely and their amazing team. My experience has been nothing but positive, and Valerie has gone above and beyond to support us since we rejoined after a brief business pause. Even while we’ve been dealing with Facebook Business account access issues, they’ve stayed in daily contact and provided effective workarounds. We’ve already seen excellent results and are excited for a long-term partnership. Highly recommend!

Update: since Adwisely today decided to edit their reviews to spread lies, then we have the right to defend ourselves.
We never requested that the work be paused. They created the ad without products in it and unchecked the Instagram box( they said sorry)

1-All your work over two months produced no results. One month trial with hands-on with a lot of mistakes( Read below)

2-You only wanted to push us to pay $249, even though we already gave you one month to prove your strategy. There was no strategy just retargiting and a lot of complaints and excuses.

3-Spreading false claims won’t change the facts. We fired them, and they never cleaned up their setup from our Business Facebook or Google.

We'll release all emails publicly on Reddit and Twitter to show the truth, as we don't digest or tolerate this. (We'll update soon)

This is our original complaint:

We (Selvanelle ) we're based in the USA. We had a very disappointing experience with this app and the team behind it. There are only three people managing all accounts and answering emails, and unfortunately, their service did not deliver any results for us.
Yaro repeatedly complained about how hard he and 3 people were working on our ads, and yet no sales were generated. One in Google in almost two months! During our one-month trial, we saw no results, yet they encouraged us to upgrade to another month, which was a terrible experience. We constantly had to remind them of basic tasks. First, they forgot to check Instagram on Meta ( ad was running two weeks without it) then they ran ads without ensuring that products were correctly synced in their feed — mistakes that cost us both time and money. Eventually, they directed us from Meta to Google Ads, and after 18 days said Google Ads wouldn’t work either, telling us to go back to Meta.

From the start, their Facebook ads promised 6x ROAS, but this claim was completely false. Their “automation with their hands on it provided no real value, and important details were never disclosed upfront. The $49 plan proved useless, yet they initially claimed it was effective and, when it failed, they tried to push us to upgrade to the $249 plan..Note: our plan was $249 during the trial, and we changed it when we saw the crazy mistakes. Today, we are sure that we do not want to work with them!

Additionally, their Facebook ads where they advertise themselves self are misleading, making promises that are simply not true. This lack of transparency and honesty is unacceptable. I do not recommend this service and urge others to proceed with caution.

If you want more details about our experience, feel free to call us at 781-346-7700 or email us at support@selvanelle.com. we are not shy to give you more details as we know that a lot of review could not be real.

I normally don’t leave reviews, but this experience was unacceptable.

After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account.

When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy.

While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust.

I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts.

Unauthorized actions on client accounts are not acceptable—refund or not.