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Terrible fulfilment service. Constant mistakes and quality control issues. Do not follow SOPs on specs or quality. Their latest mess up cost me $1000s so I cut them off. Avoid them if you care about your brand.
We are truly sorry for the frustration you experienced. As a fulfillment partner, our ultimate goal is to support and protect your brand's growth, and we regret that we fell short of that commitment in this instance.
We have taken your feedback regarding our quality control and SOP execution to heart and have already updated our internal processes to ensure better accuracy moving forward.
Thank you for your honest feedback. It helps us grow into a better partner for the Shopify community. We wish you nothing but the best with your future endeavors.
I thought a lower price would help cut costs, and I was thrilled to find that Bestfulfill’s service far exceeded my expectations! Shipping was fast and reliable, order adjustments were handled smoothly and efficiently, and real-time logistics updates kept me fully informed every step of the way. If you’re looking to scale your business with a trustworthy, cost-effective fulfillment partner, this is a great choice. I highly recommend them!
Thank you so much for your incredible feedback! We are thrilled to hear that Best Fulfill has not only helped you cut costs but also exceeded your expectations in shipping and order management.
Our goal is to be more than just a service provider—we want to be a reliable partner in your growth journey. Hearing that our real-time logistics updates have kept you informed is exactly what we strive for. We look forward to supporting your business as you continue to scale! 🚀
I initially thought the affordable price would reduce costs, but the overall service was extremely poor. Shipping was slow, order processing was incredibly inefficient, logistics information was consistently stagnant and unupdated, making tracking impossible and resulting in a terrible experience. I strongly suggest choosing a more reliable app brand.
Great service
Cheapest price in the market
Many of my orders have not been shipped, but the status remains "pending". Even the orders that have been shipped have constant problems. Quality control is completely useless. They do not follow the specifications and quality standards at all, which has caused me to lose a lot of money. So I have completely cut off cooperation with them.
The shipping efficiency was extremely low, the waiting period was too long, and there were numerous problems when multiple items were ordered together. Not only were the shipments frequently delayed, but there were also frequent instances of incorrect shipments. The overall was extremely disappointing.
This is the worst and most irresponsible platform I've ever used, bar none! First, my order took over 60 days to arrive. The logistics were completely stalled with no progress whatsoever. Contacting customer service was utterly useless; they only gave automated, template replies that were irrelevant and never addressed the actual issues, just offering evasive excuses.
Meanwhile, their inventory was a mess. They wouldn't update stock despite being out of stock, and they wouldn't inform customers in advance, leading to various delays in shipping after ordering.
The most outrageous thing is that their prices are much higher than other platforms. Paying a premium for a miserable experience—poor logistics, terrible after-sales service, and a dismissive attitude—anyone who uses their service is doomed!
The shipping speed was extremely slow; my order remained "pending processing" for a very long time without being shipped. I spent a lot of time repeatedly contacting customer service, but they often just read my messages and didn't reply. After waiting for several days, I finally received a response, only to be told that the item was out of stock. The experience was terrible, and I highly discourage using this app.
What a terrible experience! The service was absolutely awful. Many orders remained undelivered for 70 days after shipment, there was logistics fraud, no tracking information updates, and their customer service did absolutely nothing but leave me waiting. The customer service representatives were like robots, answering questions I hadn't even asked, and their response time was incredibly slow. They didn't solve my problems at all! As a result, my business was completely ruined, and I suffered huge losses. Never use this app!!!
