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I have been working with them for several years and i’m happy with their services. Shipping times are respected and the team is reliable. There is always someone available to understand my needs and help me find the best solutions to optimize my shipping. They care about their clients and don’t just treat you like another account. I highly recommend.
Terrible fulfilment service. Constant mistakes and quality control issues. Do not follow SOPs on specs or quality. Their latest mess up cost me $1000s so I cut them off. Avoid them if you care about your brand.
We are truly sorry for the frustration you experienced. As a fulfillment partner, our ultimate goal is to support and protect your brand's growth, and we regret that we fell short of that commitment in this instance.
We have taken your feedback regarding our quality control and SOP execution to heart and have already updated our internal processes to ensure better accuracy moving forward.
Thank you for your honest feedback. It helps us grow into a better partner for the Shopify community. We wish you nothing but the best with your future endeavors.
Great service
Many of my orders have not been shipped, but the status remains "pending". Even the orders that have been shipped have constant problems. Quality control is completely useless. They do not follow the specifications and quality standards at all, which has caused me to lose a lot of money. So I have completely cut off cooperation with them.
Hi, we are deeply sorry for the frustration and financial losses this has caused. Delayed shipping and sub-par quality control do not reflect the standards we strive to maintain. We take your feedback very seriously and want to make things right immediately.
Please contact our support team directly on WhatsApp at +86 191 2898 1461 with your account details or order IDs so we can prioritize your case and work on a resolution for you.
