The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Update: app developer was very responsive, going to increase from 1-star to 3-stars. The 3 levels of percentages are saving now, problem was a verbiage field above that has nothing to do with percentages can't be blank when the whole screen is saved, he put up a pop-message saying that field can't be blank when you try to save it. I saw that, typed some stuff in there, and clicked SAVE and this time the 3-levels of proposed commission percentages saved. So that "bug" is fixed. The pricing is still very unattractive, based upon numbers of affiliates, who are notoriously unproductive, and therefore pricing should be based on increasing orders, not increasing affiliates. One star upgrade for being proactive and another star for "fixing" the percentages saved "bug." I'll keep everyone posted for any other improvements:
The app developer also revealed that currently they don't have PayPal integration. That's a major drawback. I'm sure he'll fix that soon if he wants his app to be competitive. And he needs lots of integrations like any good affiliate app. So far I don't see any. Another one he needs is MailChimp integration, that's pretty standard with most affiliate apps.
This app developer has developed quite a few apps in the Shopify store and, glancing at the overall reviews ratings in their stores with the most reviews, they get about 90% five star reviews. So that's pretty good.
But THIS app of theirs isn't ready for prime time yet. I have just gone thru the app from top to bottom and see no integration anywhere for any kind of incoming or outgoing money flow mechanisms, I don't see a place where I input my PayPal account to pay the affiliate's PayPal account, etc. And it's pretty clear that they want PayPal to be used because affiliates are asked to input their PayPal address at the time of affiliate signup.
They offer up to 3-tiers of commissions, so it is barely a MLM-qualified type of software since MLM is defined by most people as 3-levels or more, but! their commission percentage assignment area isn't even working! I assigned 15%, 35% and 10% on the 3 levels and clicked submit and absolutely nothing happened. I went to another part of the program, came back to see if my percentages were saved and had "stuck" in place properly and they were still completely unchanged. I did this several times clicking the submit button every time and it never worked.
I'm very glad to see a MLM-type of affiliate program that advertises it's MLM-friendly on Shopify even in the Shopify store's searchable tags but this one needs some work. I'll be uninstalling very quickly due to the short 5-day trial unless the developer gets back to me VERY quickly and takes the bull by the horns and get all of these issues addressed and rectified VERY quickly. I have no intention of paying a cent as long as these deficiencies exist.
Oh, and the pricing is VERY unattractive. Affiliates are NOTORIOUS for signing up and doing little to nothing sales wise so it's very, very bad to increment pricing on the basis of affiliates instead of CUSTOMER ORDERS.
I'm happy to increase the star rating if the increase in rating is earned. But at this point, this is the appropriate rating. Sorry, but it is. You've got some good other apps based on reviews of your other apps but you need to get this one up to speed cuz it's not there yet. It's new, so we take that into consideration, but get to work on THESE PROBLEMS/BUGS!