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Way overpriced compared to competitors, the platform is not friendly, very hard to use. Needs to manually create a code for every new affiliate. I don't recommend this app.
We're incredibly sorry to see this.
We'd like to remind you that we did explain which setting to enable so the affiliates could generate their desired codes on a ticket that was marked as viewed by you but never got your reply despite of following up with you two times.
We also find sad that the price seemed too high for you despite of being the only option in the market that offers all the features without any restriction on top of a 90 days trial.
So we want to assure you that if you ever reconsider giving our app another try we will gladly help you if you give us the opportunity.
Best regards.
Amazing product, priced very affordably and amazing customer service. Couldnt ask for more. Highly recommend!
Thank you so much for the review. All that you mentioned is exactly the value we're always pushing forward to add to your business.
Our support team will always be there for you if you need anything else!
Rene was great. I was taking over the Affiliate program for my company and the previous person didn't pass down the login information. Rene was so helpful and understanding. I was helped quickly and without any hiccups. I'm glad I chose to stick with Affiliate over other brands.
When you chose our brand it became our honor and privilege to assist you with anything we can do to help you get the best from our service on behalf of your success.
Thank you so much for the appreciation!
Dealing with Tsvetalin with Affiliatly support was very refreshing! Super quick to respond & will clear helpful answers to all our questions!
Thank you so much for your review. We're honored to be part of your success story and will continue working hard to bring you the best value!
This is a functional app. It does exactly what it says it will do. The people behind the coding clearly know what they're doing. The biggest drawback, however is the UI / UX / Design. It's seriously outdated. Embarrassingly so. We are unfortunately forced to move to another app simply for this reason. When you invest a lot of money in the design and branding of your store, you want that branding to be consistent across the board. That includes the Affiliate software you invite your partners to. Please Affiliatly, update the design and we will come back to you.
I've been using this app to manage my affiliate program for 3 years -- the basic functionality is there. The one main feature that's lacking is payments. I have to pay my affiliates one at a time and I have 900 of them. Affiliatly doesn't integrate with PayPal as smoothly as I'd hoped. When you pay an affiliate, it takes TWO steps. Input the payment amount manually on the platform, then pay the amount through PayPal. This information doesn't populate manually. As a few others have said, if you can look past aesthetics and beautiful design, the app covers the necessities. Hoping for a re-design and updates - the app hasn't really changed in 3 years.
Hi, we do have an integration with the Paypal API. It can be accessed from your Affiliatly settings page > Payments > option "PayPal API". When you set this up, you will be able to pay from within the app, just by ticking a box for each affiliate that you wish to pay. After they payment is completed by PayPal, our app will automatically mark the paid earnings to the affiliates.
Also, in case you can not use this (as Paypal must allow that API for your Paypal account), few months ago we have released a feature, where you can mark payouts in bulk in the app, it can be accessed from page Affiliates > "Mark earnings in bulk". Hope this will help you with the payouts. If you need more info, contact our support.
I can't recommend this app enough. We recently had to change the way we pay out rewards and the Affiliatly development team went above and beyond to add our chosen payment method to the program. They even customized the export csv to cater to what we needed. If you have any requests, be sure to ask them.
Amazing Support, We required being able to create commissions based on Customer Tags. Although it is not built into the system the support team was able to code it into our affiliate system and works perfect!
Customer service never got back to me OR shopify support who contacted them for me. This app lacks a lot but I was willing to put up with it until the customer service let me down. I will now be moving to another platform for my affiliate program in the near future.
Response to your updated response. No I never received an email until tonight. Thank you for finally getting back to me.
Hi Kathleen, we have been replying to each of your emails and questions. Have you checked if our replies have ended in the spam/junk folder of your email ?
Update: Have you received our email from our other email address (we have sent it on Saturday evening) ? Do you have some other address on which we can contact you ?
A great app with all of the features I was looking for! Setup was extremely easy and I've received feedback that affiliates have found it to be simple to use and appreciate the features provided. I've had questions regarding possible future features and support (my issues, not the app) and all emails have been replied to very quickly and courteously. Definitely a 5-star product!