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This is a fantastic App. It's very user friendly and has helped to generate a high return customer rate for my shop. I love all the customization features and the ability to make a program specifically suited to my business needs.
I rate this app 5 star because everyday I got hundreds of resellers and they customer support is very good.
One of the challenges we’ve been facing with affiliately is recurring inquiries from our affiliates regarding changing sums under their unpaid earnings, sometimes negative sums.
This happens due to returns, but we are having a hard time explaining this to our affiliates as the platform does not provide information about the number and value of purchases returned.
We are incredibly sorry for this situation. However, we must clarify that we do include a few ways to inspect those refunds:
1. The value of the original order's price and earnings can be found in the details window > tab Log of each refunded order.
2. You can view the refunded order IDs in the affiliate's details window > tab Earnings > row "Total orders marked as refunded/cancelled per month"
3. And recently we have released a filter status row in the affiliate panels, where your affiliates can find the refunded orders associated with their account.
If despite of checking the information you are still having problems, please contact our support team, we will gladly help out!
Aside of this, thanks to your observation we're going the extra mile and are working on an improvement on the information displayed to the affiliates about unpaid earnings to help clearing out these situations.
Thank you!
Really needs to add the ability to reduce affiliate commission when ANY discount code is used. Currently it only reduces their commission if the affiliate's code is used. So if you have a general code for your site of say March10 and you want your affiliates to help promote, they'll get full commission instead of the reduced commission.
NICE pricing and EASY to use! LOVE it! :)
www.vravity.hu
We love this app. Works great but if you are not willing to put the work in to attract affiliates, then you might want to look for one a solution that draws them for you.
Rick Arms
http://thinkengraved.com
招待制のアフィリエイトを行うためにこのアプリをインストールしました。シンプルなUIですぐに実装できました。機能も十分でやりたかった内容をほぼ網羅。またユーザー側のログイン画面やマイページなどは簡易的な日本語のトランスレーション機能が用意されていますが、変更できないデフォルトの部分もあり、サポートに変更できないか相談したところ個別に即日対応してくれました。素晴らしいサポート対応力です。
I am new in this app and I can't believe there is no phone support to help me setting things up in my store .
Just started using this app and it works great! Its very easy to customize and allows you to get an affiliate program up and running within MINUTES! I highly recommend this to anyone who's looking to grow and expand their business.
www.FrostLX.com
Still trying to get used to using this as a non tech person but getting there. I had a tchnical issue and the support team were excellent at helping me sort it out. So far so good!
Thanks so much for your honest feedback. We really appreciate you taking the time to review our app. Our support team is always happy to help!