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This is a great app. Simple and to the point. Very responsive support team too. It's nice to have a platform that doesn't take a developer to use for a change. Highly recommended.
what is wrong with your store i cant log in your server is down ia m trying to login and it will not let me
Update: the server is back online. Sorry again for this issue!
Hi and sorry about this issue. Indeed our server is down at the moment, as our hosting provider is having technical issues. They are working to restore normal services.
Superb support. Great app that just works.
Very, clean and understandable interface with option to customize. Customer support is awesome- very and swift even considering the big time difference. Just waiting on the agency platform so we can manage multiple accounts!
I think its best affiliate software so far:) Starter plan is perfect and enough.
I installed Affiliatly a few days ago and have been super impressed with the support I've received thus far. Although the support documentation is extremely thorough, I hit a few snags and received answers to my questions very promptly. The user interface is extremely intuitive and I think we're going to love using this tool in our Shopify store.
One of the challenges we’ve been facing with affiliately is recurring inquiries from our affiliates regarding changing sums under their unpaid earnings, sometimes negative sums.
This happens due to returns, but we are having a hard time explaining this to our affiliates as the platform does not provide information about the number and value of purchases returned.
We are incredibly sorry for this situation. However, we must clarify that we do include a few ways to inspect those refunds:
1. The value of the original order's price and earnings can be found in the details window > tab Log of each refunded order.
2. You can view the refunded order IDs in the affiliate's details window > tab Earnings > row "Total orders marked as refunded/cancelled per month"
3. And recently we have released a filter status row in the affiliate panels, where your affiliates can find the refunded orders associated with their account.
If despite of checking the information you are still having problems, please contact our support team, we will gladly help out!
Aside of this, thanks to your observation we're going the extra mile and are working on an improvement on the information displayed to the affiliates about unpaid earnings to help clearing out these situations.
Thank you!
Really needs to add the ability to reduce affiliate commission when ANY discount code is used. Currently it only reduces their commission if the affiliate's code is used. So if you have a general code for your site of say March10 and you want your affiliates to help promote, they'll get full commission instead of the reduced commission.
Great app. It was actually recommended to me by another affiliate app just because Affiliatly has advanced functions that a lot of other apps don't have. It's relatively easy to set up and if you are looking for something very specific, the support team is quick and helpful. Definitely recommend!
We are currently growing our affiliate program and HOLY SMOKES DO WE LOVE THIS. First off, it's really intuitive at first glance. Most of our affiliates totally get the platform and it's easy. After building out a landing page on our Shopify Shop with some FAQs, it really clicked for them. But the deeper you get with the product, you start to realize just how extremely customizable it is. Seriously, the UI may not look like Steve Jobs forced 20 teams to tears working on it, but the functionality is truly remarkable. Customize the email notifications, customize the tracking links, white label the domains, build out commission tiers, turn on two-tier, build coupon codes, and so on and so on and so on. But honestly? The reason why I wanted to write this review? It's because of the level of support. 24 hour or less turnaround time for any type of question and they're always super helpful. I could not get through this initial phase of the affiliate program without this awesome support team. SO THANK YOU, SUPPORT! <3 You all rock!