Affilitrak 聯盟行銷
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As a founder, I lost an incredible amount of time here. The support started out friendly, but as soon as real issues came up, I was completely ignored.
Specifically regarding DNS settings (Hetzner): The technical instructions provided were simply wrong. I eventually had to work out the solution myself – explicitly going against the developer's recommendation – to finally make it work.
I cannot afford this kind of unreliability as an entrepreneur. Great UI doesn't help if the support fails when it matters. I am switching to a competitor now (BixGrow Affiliate Marketing)
This is Beckett, founder of Affilitrak. I'm truly sorry for the negative experience you had. The DNS features were quite new when you set them up so we didn't have instructions for your specific domain provider and it turned out they required special instructions. I've built out the DNS features to be much more robust since then.
I also apologize for not responding to your messages right away, our responses were slower because the app suddenly started rapidly growing and I needed time to add more people to the team. We are much better equipped now and offer rapid 24/7 support.
I am using this app for my store and has help me broaden my reach. The app is easy to use and it very simple. No need to have a technical expertise for setup. But if you are stuck, then their support team is really good with quick response.
First time doing affiliate marketing. I was worried the setup would be complicated, but the UI just makes sense. Had it up and running in under an hour.
The best part is the support though. They’re super patient. Asked them about commission structures and they really walked me through the strategy behind it and helped me set it up. Highly recommend if you want something powerful but not confusing.
The developper and the support are really responsive and upgrading the app for its users and explain their challenges to their users for a better collaboration. Its from far the best app I have used on shopify
Comprehensive platform and easy to use for both the store owner and the affiliate. Excellent and fast customer support. I highly recommend.
Just started using the app, but having a good experience with Affilitrak so far, especially with their customer support. They were patient and took the time to help me understand how everything works.
As a 50yold with little technical experience, I really appreciated how clearly they explained both the basic setup and how to use the app effectively for my business. They made something that felt complicated much easier to manage.
Overall, Affilitrak has been useful for my business, and the support team made a big difference in helping me get started.
Ich bin super zufrieden. Der Support ist Mega - leider fehlen noch ein paar Wichtige funktionen, aber das wird in Zukunft bestimmt alles umgesetzt. Demnach kann ich die App jedem empfehlen. Super selbsterklärend zu nutzen
Hit a few bumps due to my own limitations, but Beckett, one the app developers, came to the rescue and got me up in a matter of minutes.
Not only did he fix my problems, but asked for suggestions on how to make the app better! And is implementing one of ideas as we speak!! Unbelievable. You don't get that kind of help from big corporate app companies. You need to download this app TODAY!
Very user friendly and effective! After trying other applications, this one is by far the easiest to use and most affordable for smaller brands.
Perfect support! Fawaz helped me solve all issues promptly! App is easy to use, interface is easy to navigate. Good app, it provides anything that you need if you want to start affiliate program with your shop!