Recenzje (17)

Ogólna ocena
1,5
Liczba recenzji z daną oceną
  • 24% ocen to oceny z 5 gwiazdkami
  • 0% ocen to oceny z 4 gwiazdkami
  • 6% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 71% ocen to oceny z 1 gwiazdkami
27 sierpień 2024

I have been having issues managing our account for almost 2 months now and have had no luck setting up our account, which is a shame. Not impressed with their customer support either. I've tried their suggestions, but nothing seems to lead to real resolution. Don't waste your time.

North Texas Tint Institute
Stany Zjednoczone
2 miesiące korzystania z aplikacji
20 maj 2024

You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business."
There is nothing in the merchant agreement that says they can do that, so it's fraud.
Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment.
The Feds need to look closely at this trashy company.

Pack Turtle
Stany Zjednoczone
11 dni korzystania z aplikacji
28 kwiecień 2023

Not made for international e-commerce companies. Support falls short and functionality is very limited.

Marathon Watch North America
Kanada
9 miesięcy korzystania z aplikacji
29 wrzesień 2022

i give them one star the reason is because , their customer service for merchants is not as helpful and usefull as the shopify customer service , i been having issues with this platform and i email customer service and nothing its been a week that i been trying to get help but nothing , there's not customer service phone number for merchants , when a merchant call they don't help you they want to email them instead which takes up to 3 days and last email they didn't even to reply ,

EXPRESS TIRES SOLUTIONS
Stany Zjednoczone
3 miesiące korzystania z aplikacji
17 listopad 2022

BEWARE they don't actually pay you what you're owed. We haven't seen a single penny from the orders our customers placed and have been trying to reach Affirm for over a month about this. We've learned we are not the only one that this is happening to. As others have said, they don't actually have Merchant customer service. You can try calling phone numbers and they'll tell you they can't help. You can try emailing all the merchant help emails for this company and get no response.

Bloom Crystals
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
11 sierpień 2022

I have asked for help with the update from Paybright. No one has even answered my emails. I have sent 3 of them.

Bright Light Chandeliers
Kanada
25 dni korzystania z aplikacji
11 październik 2022

I installed them onto my store and it doesn’t work! Customers get an error message. I contacted them, sent multiple emails, and a week later still no one can help me. Worst customer service I have ever experienced. I’ll be deleting the app and finding something similar for my customers that actually cares about getting business and their app working.

Blue Blossom Rentals
Stany Zjednoczone
13 dni korzystania z aplikacji
13 maj 2022

This app is troublesome. Just received a notification that we are going to need to update the app and it has been a headache. Affirm support is good to work with but a bit slow sometimes in responding back.

Aquasure USA
Stany Zjednoczone
3 dni korzystania z aplikacji
Affirm odpowiedział(a) 16 maj 2022

Thank you for sharing your feedback here. We understand that there may have been a few extra steps you needed in some cases, so we appreciate you bearing with us and our support teams as we update. You should have recently received updated instructions for app authentication specifically for users with multiple Affirm accounts.

We're not aware of any remaining issues with installation, but please continue reaching out to merchanthelp@affirm.com if you have further questions or concerns regarding the new app and its installation steps.

20 lipiec 2022

I have updated the app and now Affirm is not working for our customers. I have created a ticket and got no reply in days. What a joke...

Wellbots
Stany Zjednoczone
Około 20 godzin korzystania z aplikacji
11 maj 2022

The app doesnt even work and now I cant accept affirm payments. coooool. Way to send an email out and have step 1 be to delete the old app, before ensuring no bugs are present.

Folded Steel
Stany Zjednoczone
Około 9 godzin korzystania z aplikacji
Affirm odpowiedział(a) 11 maj 2022

Update:
The Affirm login issue is now resolved. We greatly appreciate your patience and we’re sorry to see that this coincidental login issue affected your Shopify site. You can now move forward with activating the new Affirm payment app on Shopify.

We appreciate your feedback here and we’re sorry for the inconvenience this has caused. We encountered an unexpected login issue on our merchant dashboard that also impacts payment app authentication. This all happened in step with our effort to get merchants onto our new payment app.

While the timing was not great here, our engineers are working diligently to resolve this matter as quickly as possible. You can monitor the resolution status via: status.affirm.com

You can also email our support team at merchanthelp@affirm.com if you need further assistance. We appreciate your continued patience as we work to get this resolved.