评论 (17)

整体评分
1.5
每个评分等级的数量
  • 24% 的评分是 5 星
  • 0% 的评分是 4 星
  • 6% 的评分是 3 星
  • 0% 的评分是 2 星
  • 71% 的评分是 1 星
2024年8月27日

I have been having issues managing our account for almost 2 months now and have had no luck setting up our account, which is a shame. Not impressed with their customer support either. I've tried their suggestions, but nothing seems to lead to real resolution. Don't waste your time.

North Texas Tint Institute
美国
2个月 人在使用应用
2024年5月20日

You can look forward to them unexpectedly holding the funds on your first order for the reason that they are "getting to know your business."
There is nothing in the merchant agreement that says they can do that, so it's fraud.
Meanwhile you can't ship the order to your customer because you have no idea if you are actually going to receive the payment.
The Feds need to look closely at this trashy company.

Pack Turtle
美国
11天 人在使用应用
2023年4月28日

Not made for international e-commerce companies. Support falls short and functionality is very limited.

Marathon Watch North America
加拿大
9个月 人在使用应用
2022年9月29日

i give them one star the reason is because , their customer service for merchants is not as helpful and usefull as the shopify customer service , i been having issues with this platform and i email customer service and nothing its been a week that i been trying to get help but nothing , there's not customer service phone number for merchants , when a merchant call they don't help you they want to email them instead which takes up to 3 days and last email they didn't even to reply ,

EXPRESS TIRES SOLUTIONS
美国
3个月 人在使用应用
2022年11月17日

BEWARE they don't actually pay you what you're owed. We haven't seen a single penny from the orders our customers placed and have been trying to reach Affirm for over a month about this. We've learned we are not the only one that this is happening to. As others have said, they don't actually have Merchant customer service. You can try calling phone numbers and they'll tell you they can't help. You can try emailing all the merchant help emails for this company and get no response.

Bloom Crystals
美国
大约1个月 人在使用应用
2022年8月11日

I have asked for help with the update from Paybright. No one has even answered my emails. I have sent 3 of them.

Bright Light Chandeliers
加拿大
25天 人在使用应用
2022年10月11日

I installed them onto my store and it doesn’t work! Customers get an error message. I contacted them, sent multiple emails, and a week later still no one can help me. Worst customer service I have ever experienced. I’ll be deleting the app and finding something similar for my customers that actually cares about getting business and their app working.

Blue Blossom Rentals
美国
13天 人在使用应用
2022年5月13日

This app is troublesome. Just received a notification that we are going to need to update the app and it has been a headache. Affirm support is good to work with but a bit slow sometimes in responding back.

Aquasure USA
美国
3天 人在使用应用
Affirm已回复 2022年5月16日

Thank you for sharing your feedback here. We understand that there may have been a few extra steps you needed in some cases, so we appreciate you bearing with us and our support teams as we update. You should have recently received updated instructions for app authentication specifically for users with multiple Affirm accounts.

We're not aware of any remaining issues with installation, but please continue reaching out to merchanthelp@affirm.com if you have further questions or concerns regarding the new app and its installation steps.

2022年7月20日

I have updated the app and now Affirm is not working for our customers. I have created a ticket and got no reply in days. What a joke...

Wellbots
美国
大约20小时 人在使用应用
2022年5月11日

The app doesnt even work and now I cant accept affirm payments. coooool. Way to send an email out and have step 1 be to delete the old app, before ensuring no bugs are present.

Folded Steel
美国
大约9小时 人在使用应用
Affirm已回复 2022年5月11日

Update:
The Affirm login issue is now resolved. We greatly appreciate your patience and we’re sorry to see that this coincidental login issue affected your Shopify site. You can now move forward with activating the new Affirm payment app on Shopify.

We appreciate your feedback here and we’re sorry for the inconvenience this has caused. We encountered an unexpected login issue on our merchant dashboard that also impacts payment app authentication. This all happened in step with our effort to get merchants onto our new payment app.

While the timing was not great here, our engineers are working diligently to resolve this matter as quickly as possible. You can monitor the resolution status via: status.affirm.com

You can also email our support team at merchanthelp@affirm.com if you need further assistance. We appreciate your continued patience as we work to get this resolved.